Solidworks Technical Support Engineer

Overview

Solve Complex Problems | Provide Guidance | Forward Moving Technology | Employee Centric Culture

At GSC, we provide 3D engineering solutions to our customers around the country. For over 30 years, our team is dedicated to strategically tackling even the toughest requests with a 'can-do' attitude. As we expand to new states, our determination and focus to drive innovation and new product development continue to be among our top priorities.

We value our team's creativity and communication as this is truly a company of growth and progression. This role will allow you to continue to develop your acumen within Solidworks and its myriad 3D technologies through hands-on experience and extensive training opportunities. You will exercise these technical competencies as you engage with clients answering technical questions, troubleshooting, and more.

If you love solving problems, helping and providing solutions to others while developing relationships, this could be a great role for you! helping and providing solutions to others while developing relationships with others, this could be a great role for you!

Our robust benefits package includes:

• PTO (holiday, sick, vacation)

• Medical/Dental/Vision/Life insurance

• 401k

• Training and SOLIDWORKS certification

• Growth Opportunities for the right candidate

Responsibilities

• Provide outstanding, real-time technical support for GSC customers via phone and email

• Update and maintain current customer support database NetSuite

• Document all customer interactions

• Provide data on trends during service calls

• Contribute to the creation of whitepapers, blogs and videos for marketing and informational use

• Use the following programs daily: NetSuite (CRM), Microsoft Teams and Outlook, SharePoint, ShareFile, GoToResolve

• Strive for continuous improvement through education, training, and certifications

• Troubleshoot using SQL

Qualifications

• 2+ years of Mechanical Design or Engineering related degree, or equivalent experience preferred

• Strong understanding of Solidworks and able to guide users through the software is a must

• 1+ years' experience using 3D CAD software is ideal

• Prior experience in a software help desk or customer service environment would be great, but not necessary

• IT skills including CMD commands, Windows permissions, and Windows registry would be great

• Strong problem-solving skills

• Strong organizational skills and attention to detail

• Proficient with Microsoft Office, Microsoft Teams, and on-line applications (GoToResolve, ShareFile, etc.)

GSC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.