Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Software/Application Technology Support Manager (Multiple Positions)

Expired Job

Accenture, LLC Midwest , WY 82643

Posted 4 months ago

Position Title:

Software/Application Technology Support Manager (Multiple Positions) (Accenture LLP; Columbus, OH): Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution. Drive incident, issue and outage management, investigation, and restoration.

Monitor systems and trends, and prevent occurrence of incidents, problems, errors, and improve overall performance. Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes. Operate IT production services according to Service Level Agreements (SLAs). Provide operational support, ensuring production systems and devices are online and available.

Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors which are implemented by the team. Act independently to determine methods and procedures on new assignments. Make decisions that impact the team through regular consultation with senior management.

Adhere to strategic direction set by senior management. Interact with client or internal senior management.


Must have a Bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry. In lieu of a Bachelor's degree, employer will accept 2 additional years of experience in the IT consulting industry.


  • Of the required experience, 5 years of experience must be in each of the following: Utilizing SAP ECC 6.0 Sales and Distribution (SD), Logistics Execution (LE), and Electronic Data Interchange (EDI); Designing and developing functional specifications using SAP standard and custom tables, user exits, business add in (BADI), BAPI ALE, and IDOC; utilizing Service Now, Manage Now, or Remedy for managing and reporting user incident requests and service requests, and HPQC testing tool for managing SAP test scripts, user acceptance test, and regression test; and, fully implementing lifecycle of SAP ECC in Sales and Distribution.

  • Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs..

To apply, please click the 'APPLY' button.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Regional Product Manager


Posted 4 weeks ago

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 What We Are Doing: ForeScout is at the forefront of IoT Security. As the world becomes more and more connected so does the need for ForeScout's products. We are looking for individuals that want to be at the ground floor of building a product that addresses the world's most challenging security problems. Innovation starts here, visionaries welcomed! The role of the Regional Product Management (RPM) involves a mixture of many skills, from reference conversion, running technical advisory boards, or fly-to-site or remote customer escalation management. The Regional Product Manager will have 6-8 years demonstrated experience with network security products (e.g. firewalls, intrusion prevention systems, email security, web security, access control lists, etc.). Work efforts will focus around addressing both business and technical requirements on or off customer site. Previous work experiences as a Regional Product Manager, Sales Engineer or Consultant, especially with implementing technical consulting engagements, solution design, and business process assessments, will help the successful candidate execute project and program requirements. What you will do: Program Participation * Gathers product requirements specific to our ability to win ForeScout opportunities in assigned region, which includes setting up and managing technical advisory boards and close coordination and interaction with Product Management (PM) during roadmap planning * Responsible for developing strategic or major customers as references and working closely with the Customer Reference Marketing Manager * Drives customer adoption of new releases and technology through Early Access & Beta programs * Supports large deals that require PM input where highly competitive or unusual scenarios exist * Handles objections and clarification statements on all issues relating to product roadmap * Acts as nominated speaker for all roadmap related engagements * Engages in or Manages components of RPM Program throughout geographic area of responsibility and acts as part of extended RPM global team * Distinguished Subject Matter Expert on the design, architecture, configuration, and operation of ForeScout products and future network security offerings * Provides fly-to-site assistance on customer escalations to quickly resolve customer satisfaction issues * May own or participate in key business initiatives, often requiring authoring of business plan or single/multiple initiative project management * Maintains proper program documentation and provides timely and accurate communications to client, sales and management * Achieves metrics as defined by the Product Management priorities and related execution goals * Performs other duties as assigned Corporate Aptitude * Fosters teamwork * Maintains a positive and optimistic outlook and works toward reasonable solutions * Demonstrates an ability to meet changing conditions and situations * Assesses the relative merit of ideas or facts and arrives at sound conclusions or escalates through the appropriate channels * Inspires enthusiasm to work toward a common objective * Follows all ForeScout policies What You Bring to ForeScout: * Excellent verbal, written and presentation skills * Strong organizational, leadership, project management and time management skills * Possesses excellent discretion, judgment and work ethic * Creative problem solving skills when dealing with projects * Demonstrated technical knowledge of at least one major network operating system environment: UNIX, LINUX or Microsoft. * Must be certified in at least one Security/Network technical track (CISSP, CISA, SANS, MCSE, RHCE, CCIE) or demonstrate equivalent combination of educational and experience foundational skills across multiple platforms * Bachelor degree in computer science, information systems, or related area or demonstration of equivalent knowledge * Knowledge of the Information Security Technologies is highly regarded, especially within the next generation IPS and Firewall landscape * Travel may be required up to 50% at customer and employer discretion * Some International travel may be required What ForeScout Offers You: Strong product, good leadership, great culture, good people, diverse, great benefits, great compensation. If you have good work ethic, are visible, lean in, you will be recognized. We are in growth mode and there are tons of opportunity. A positive attitude and being flexible to change goes a long way here at ForeScout! * Competitive compensation and Benefits * Collaborative and innovative environment – make an impact on worldwide security while working on the hottest technology. * We work hard…and we PLAY hard! #LI-SS1 Forescout Midwest WY

Software/Application Technology Support Manager (Multiple Positions)

Expired Job

Accenture, LLC