Software Trainer

i2 Group, a Harris Computer company, are seeking a US based dedicated and enthusiastic Software Trainer to join our team. They will be the training specialized software products that i2 produces, which are used around the world by national security, law enforcement, military, and commercial organizations.

The successful candidate will be responsible for delivering engaging, effective training sessions to both new and existing customers, to ensure they are proficient in using our software applications. The Software Trainer will play a crucial role in facilitating smooth software adoption, enhancing user experience, and promoting best practices for maximizing software functionality.

This is a permanent position. When not training this role will be performed on a remote basis, with a requirement to visit i2 Head Office's in Cambridge UK as and when there is a business need to do so. Training will be conducted remotely for tutor-led online courses, and at i2 offices, conference centres and customers facilities for classroom training and conferences. The face to face training is expected to be predominantly based in the North America, but could be worldwide as needs arise.

Salary Range:

80-90,000 USD.

The Position

• Develop and deliver software training programs for customers, both virtually and in-person. This will include some degree of travel in the US and potentially elsewhere in the world.
• Create comprehensive training materials, including user manuals, guides, videos, and other supporting documentation.
• Help manage and setup the training environments.
• Conduct training sessions on various software features, workflows, and best practices.
• Provide hands-on support during training sessions and assist trainees with navigating the software.
• Evaluate training needs and customize programs to meet the specific requirements of different audiences.
• Assess and track learner progress, and provide feedback and additional coaching where necessary.
• Update training content regularly to align with software updates, new features, and evolving best practices.
• Collaborate with product development and support teams to ensure accuracy and relevancy of training materials.
• Assist in troubleshooting and resolving software-related questions during training.
• Become a subject matter expert in the use and application of the i2 software suite; and maintain knowledge of the latest trends and developments in i2 software applications and training methodologies
• Collect and analyze feedback to improve training programs and enhance user experience.
• To create, run, and support training sessions at i2 conferences and events, as well as at events & conference run by external organizations
• To create and deliver tips and tricks to larger groups online
• Provide support & advice to the sales team on services in order to maximize the revenue potential

What we are looking for - core

• Proven experience as a software trainer

And / Or

• Strong existing knowledge of i2 software and how to apply it

And

• Excellent presentation, communication, and interpersonal skills
• Ability to simplify complex technical concepts for diverse audiences
• Experience with e-learning platforms and creating digital training materials is a plus
• Strong problem-solving skills and the ability to troubleshoot software issues
• Ability to work independently and as part of a team in a fast-paced environment

What we are looking for - preferred

• Experience working as an analyst in using i2 solutions
• Knowledge of intelligence workflows, tradecraft, and processes

About i2

Our intelligence analysis software tools help analysts transform data real-time enabling customers to better leverage data and to detect, disrupt and defeat sophisticated threats. Customers are better able to track critical missions across law enforcement, fraud and financial crime, military defense and national security. http://i2group.com

As a Harris Computer company, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise an assessment day and/or a presentation. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.

How to Apply

Please submit your resume and a cover letter detailing your experience and qualifications for the Software Trainer position.