Software Support Specialist

Fellowship Technologies Birmingham , AL 35202

Posted 3 days ago

Ministry Brands is looking for a Software Support Specialist to join our growing team!

Who we are

Are you looking for an opportunity where your faith and your job skills can coexist to make an impact on the world? Ministry Brands' mission is to serve God by providing outstanding software, services, and content that connects churches, ministries, and faith-based organizations to the communities they serve. We equip over 115,000 churches in the United States and abroad with the software tools they need to administer their membership, collect and manage tithes, and expand the Gospel through technology and cutting-edge content. If you love tech and want to serve the Church community, then Ministry Brands is the place for you!

Currently, we serve our clients in these key areas:

  • Online Giving

  • Church Management Software (ChMS)

  • Website Design and Content Management

  • Mobile Applications

  • Finance and Accounting Software

  • Background Screening

  • Streaming Services

Our vision is to be the leading provider of software, services, and information platforms for churches, ministries, and those they serve.

What you'll do

  • Provide basic user support to improve experience of customers and/or end-users of their assigned product.

  • Provide timely responses to customer service inquiries via product ticket and call system

  • Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution

  • Collaborate with team members to provide resolutions to customer inquiries

  • Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes

  • Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue

  • Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores

  • Minimally train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software

Who you are

  • High school diploma or its equivalent

  • Bachelor's Degree preferred

  • 1-2 years of customer service experience preferred

  • Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook

  • Demonstrate ability to learn and understand basic office software applications

  • Comfortable with technology

  • Strong organizational skills

  • Excellent verbal and written communication skills

  • Telephone skills/etiquette; call screening

  • Ability to prioritize work and handle multiple tasks

  • Excellent time management skills

  • Attention to detail

  • Ability to learn new technologies

Why you'll love us

  • Competitive compensation. Be fancy

  • Career advancement opportunities. Because we know how awesome you are.

  • Flexible PTO Policy. Because your mom misses you

Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Software Support Specialist

Fellowship Technologies