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Software Support Specialist

Expired Job

Phelps County Regional Medical Center Rolla , MO 65402

Posted 2 months ago

General Summary The Software Support Specialist works in close collaboration with Lead IT Clinical Coordinator and the EMR Technical Administrator to provide day-to-day support, user training and ongoing maintenance for the Ambulatory EMR (Electronic Medical Record) and supporting applications.# Essential Duties and Responsibilities Answers service requests to Clinical Informatics team via phone, e-mail or walk-up visits; ensures complete information is entered in ticketing system and that there is a proper handoff to appropriate support teams. Creates appropriate EMR/application access for all new hires and updates as employee roles change.

Provides comprehensive training for new staff in the EMR and supporting applications. Maintains documentation and resources for end users; continually revises with software updates or changes to clinic workflows. Promotes teamwork and customer service through sharing of knowledge and creation of standard work for new processes.

Develops templates as needed for new specialties and updates as requested by administration. Coordinates with clinic managers to develop and modify clinic schedules. Assists EMR Technical Administrator with software updates and application troubleshooting. Education High School diploma or equivalent required.


A Bachelor Degree in healthcare or an information technology field is strongly preferred


. Work Experience Two years of experience in a healthcare setting required, preferably including a training role.# The position requires the communication and interpersonal skills to interact effectively with physicians, nurses, and other staff throughout the organization.# Must demonstrate computer proficiency and understanding of clinical processes.# Familiarity with ambulatory revenue workflow is desired. # Certification/License Certification or licensure in a healthcare role is preferred.# Information technology certifications are desired.# New hires are expected to obtain HDI CSR certification and a Microsoft Office Specialist qualification within the first year of employment. Mental/Physical Requirements Must be able to work independently and manage multiple tasks simultaneously.# Most of the work day will be sitting at a desk, standing, or walking.# Must possess a valid driver#s license and be able to transport self to clinics; some regional travel may be required for in-person support. Working Conditions Standard office conditions.# Shifts may occasionally exceed normal business hours as needed for urgent issues, new implementations, software upgrades, and special projects. #

General Summary

The Software Support Specialist works in close collaboration with Lead IT Clinical Coordinator and the EMR Technical Administrator to provide day-to-day support, user training and ongoing maintenance for the Ambulatory EMR (Electronic Medical Record) and supporting applications.

Essential Duties and Responsibilities

  • Answers service requests to Clinical Informatics team via phone, e-mail or walk-up visits; ensures complete information is entered in ticketing system and that there is a proper handoff to appropriate support teams.

  • Creates appropriate EMR/application access for all new hires and updates as employee roles change.

  • Provides comprehensive training for new staff in the EMR and supporting applications.

  • Maintains documentation and resources for end users; continually revises with software updates or changes to clinic workflows.

  • Promotes teamwork and customer service through sharing of knowledge and creation of standard work for new processes.

  • Develops templates as needed for new specialties and updates as requested by administration.

  • Coordinates with clinic managers to develop and modify clinic schedules.

  • Assists EMR Technical Administrator with software updates and application troubleshooting.

Education

High School diploma or equivalent required. A Bachelor Degree in healthcare or an information technology field is strongly preferred.

Work Experience

Two years of experience in a healthcare setting required, preferably including a training role. The position requires the communication and interpersonal skills to interact effectively with physicians, nurses, and other staff throughout the organization.

Must demonstrate computer proficiency and understanding of clinical processes. Familiarity with ambulatory revenue workflow is desired.

Certification/License

Certification or licensure in a healthcare role is preferred. Information technology certifications are desired. New hires are expected to obtain HDI CSR certification and a Microsoft Office Specialist qualification within the first year of employment.

Mental/Physical Requirements

Must be able to work independently and manage multiple tasks simultaneously. Most of the work day will be sitting at a desk, standing, or walking. Must possess a valid driver's license and be able to transport self to clinics; some regional travel may be required for in-person support.

Working Conditions

Standard office conditions. Shifts may occasionally exceed normal business hours as needed for urgent issues, new implementations, software upgrades, and special projects.



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Software Support Specialist

Expired Job

Phelps County Regional Medical Center