Software Support Intern, Digital Services Center

Software Support Intern, Digital Services Center

POSITION PROFILE

As a Software Support Intern at RICOH, you'll have the opportunity to work hands-on with cutting-edge software and provide essential support to our development team. This role is perfect for students or recent graduates eager to apply their academic knowledge in a real-world setting. They will assist in the completion of projects while learning in a professional environment.

JOB DUTIES AND RESPONSIBILITIES

• Supports the specific functional area on special projects

• Works closely with assigned manager to learn and understand the diverse issues of the assigned function

• Researches, provides analysis, and offers solutions relating to a variety of functional projects

• Assists with daily activities of assigned function

• May perform a variety of tasks at the direction of the management team

• Assist in troubleshooting and resolving software issues.

• Communicate effectively with team members to diagnose problems.

• Support the installation and configuration of software and hardware.

• Collaborate with developers to understand software features and updates.

• Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

• Student must be currently enrolled in an accredited college or university or recently graduated within one calendar year of the program deadline.

• Students required to be enrolled or have received a degree in a related major in the department of interest and possess some former work or internship experience

• Students must have a cumulative GPA of 3.0 or higher

• Students are to successfully complete all required screenings prior to hire

KNOWLEDGE, SKILLS AND ABILITIES

• Currently enrolled in or recently graduated from a computer science or related program.

• Strong problem-solving skills and attention to detail.

• Familiarity with software development processes is a plus.

• Excellent communication and teamwork abilities.

• Python and SQL experience preferred.

• Strong computer skills Excel, Word, Power Point, etc.

• Detail oriented and organized.

• Excellent interpersonal and written communication skills.

• Highly motivated with the ability to multi-task

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. At times may require heavy travel.

• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.

• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).

• Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.