We are looking for an enthusiastic Software Support Engineer to join our customer support team. This is an exciting opportunity to work on varied, cutting edge projects for leading science and engineering organisations.
Some of the solutions we provide are bespoke software applications and systems written for our customers. Our Application Continuity and Improvement (ACI) team maintains an ongoing relationship with our customers by providing support and maintenance activities for them. This includes developing system enhancements, fixing bugs, and ensuring that applications remain up to date with modern software technologies.
You will bring analytical and problem-solving skills to help solve some of the challenges our clients face with their existing software systems. You will be involved in a range of different projects simultaneously and your responsibilities will vary depending on the project, but will include:
Carry out small software enhancement projects over a range of applications.
Provide hands-on software support to aid with diagnosis of problems and incident resolution.
Investigate and resolve in-depth customer queries and underlying software issues.
Handle incidents, documenting and informing customers of progress.
Ensure incidents get addressed within our contracted timescales.
Manage the escalation of support work to other teams if required.
Liaise with other customer teams or with third parties as required.
You will have the opportunity to work on a variety of interesting projects for leading organizations and you will further your own experience in a wide range of technologies.
If you are interested in joining our dynamic and collaborative ACI team, you should have:
B.S. (min GPA 3.5) or M.S. or PhD in any science, technology, math or engineering discipline.
Software development experience in one or more of the following: Java, Python, C, C#, C++.
The eagerness and capacity to quickly learn new science and technologies and apply your skills to unsolved challenges.
Excellent analytical and problem-solving skills and the ability to juggle several priorities at once.
Excellent written and verbal communication skills and the ability to explain complex technical solutions to clients and colleagues from all backgrounds.
What We Offer
As well as a competitive salary and benefits package, we offer good future prospects. From growing your technical abilities to developing leadership skills, we offer tailored career development based on your aspirations.
This is supported by our industry-leading training package all our staff have an annual training allowance of 150 hours, which can be used to learn new technologies, develop soft skills or earn recognized professional qualifications.
Tessella is the Analytics World Class Center of the Altran Group, a global leader in innovation and high-tech engineering consulting. We are leaders in the field of data science and analytics and we have developed a reputation for helping clients solve their most complex technical challenges by unlocking the power of their data, enabling them to make better-informed business decisions.
Our work is at the cutting-edge of high-tech R&D and our projects are varied and rewarding. For example, in pharmaceutical companies we solve computational problems for chemists at the early stages of drug discovery and development, allowing them to get a head start when they begin their experiments in the lab, ultimately getting drugs to market faster. We help consumer goods companies model and simulate new product ideas and perform data analysis to improve their processes.
We also support oil and gas engineers with the computational challenges of exploration and production, from reservoir modelling to writing control systems. In space and defence, we have written algorithms and solved complex mathematical problems to control satellites and radar systems.
software-support, software-development, customer-support, problem-solving