Software Support Engineer

Amdocs Philadelphia , PA 19107

Posted 2 months ago

Organizational Level 1 : Amdocs Global Services

Organizational Level 2 : Amdocs SI Services

Manager : Manan Parikh

Talent Acquisition: Jill M Teslow

Required Travel : No Travel

Open to Relocation : No

Referral Bonus Reward Amount* : $1,000.00

  • In case this job is open for Amdocs employees only "Refer Friend to Job" option is disabled

Who are we?

If you're a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Maintain ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, and tools/script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like?

  • Prevent Potential Crisis by Improving Monitoring of the production System and Root Cause Analysis of all issues.

  • Make sure the project SLA requirements are always met and issues are resolved within the stipulated timeframe

  • Analyze, Design and Develop various fast track client requirements Fast Track client requirements are critical to be fulfilled within a pre-defined period of time.

  • Participate in solution designing as part of Solution architecture team for upcoming functionalities.

  • Interact and co-ordinate with Amdocs product development team to provide feedbacks for future version road maps.

  • Provide engineering expertise to troubleshoot, modify and engineer software solutions to ensure the platform responses are within the optimal design specifications

  • Demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions to minimize the impact to business.

  • Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc

  • You will follow Amdocs software engineering standards, applicable software development methodology and release processes, to ensure code is maintainable, scalable , supportable and demo the software products to stakeholders

  • Work within a team, collaborate and add value through participation in peer reviews, provide comments/suggestions, and work with cross functional teams to achieve goals.

  • Assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements.

All you need is...

  • Bachelor's degree in Science/IT/Computers or equivalents
  • 4+ years' experience in Java, EJB, REST web services, J2EE implementations, C++, Scripting and SQL

Added Advantage

  • In depth knowledge of Amdocs Ordering Management System with detailed working knowledge of AIF, Amdocs Process Manager, JAX-WS and Amdocs System Configurator.

  • Knowledge of Amdocs CRM and Billing systems

  • Experience in ETL / BI tools

  • Experience of Devops tools like Jenkins, rally, git etc.

  • Big Data technology overview. Talend, Spark, Cassandra

Why you will love this job:

  • You will serve as an expert on specific technology

  • You will take an active role in technical mentoring within the team

  • You will gain valuable experience and wide knowledge of Software integrative systems

  • You will have the opportunity to be exposed to advanced market technologies

  • You will work with multi channels and divers area of expertise

  • You will be challenged with design and development of new software applications

  • You will be interacting with the customer on a day to day basis.

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Software Support Engineer