Danaher Loveland , CO 80538
Job Description: Job ID: HAC005974
Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.
OUR MISSION: Ensure water quality for people around the world.
OUR VISION: We make water analysis better faster, simpler, greener and more informative via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use products.
WATER QUALITY GROUP
Danaher`s Water Quality Business is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including HACH, ChemTreat, and Trojan Technologies.
The primary purpose of this position is to plan, coordinate, and schedule new software implementation project sales for Hach data management software products. The Project Manager I also has responsibility for software support renewal contracts, providing remote services, and delivering post-sale technical support and advice to customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Limited travel may be required
Manage, develop, and revise Project Management tracking systems and standard work
Ensure accuracy between project Statement of Work and original Services quote
Schedule and deliver assigned remote technical services products and post-sale support including database development, connecting appropriate system interfaces, variables and calculations setup and configuration, and customer training sessions
Coordinate with Project Manager II team to deliver monthly revenue forecast, assign projects, and plan and schedule initial project meetings
Communicate with Sales, Applications/Service, Customer Support, and Customers to regarding project status/timing
Conducts and facilitates effective customer review meetings with assigned Project Manager II as needed throughout project to gain consensus on project deliverables, Statement of Work, and project sign off.
Identifies, classifies and implements project holds and communicates action to all stakeholders.
Works with Sales, Applications, Technical Support, Services, Development teams and/or customers to resolve schedule delays and/or reschedule
Move, schedule or reschedule projects to leverage available time for Project Manager II team, applications engineers and development team
Responsible for support contract process including implementing new contracts, on-time renewals, and identifying opportunities to reinstate abandoned contracts
Identifies sales and leads opportunities relating to customer training and system features/benefits enhancements
Responsible for meeting Key Performance Indicators including but not limited to billable services deliverables, capacity utilization, contract renewal rate, backlog reduction, and on-time delivery
Works with and within the Software Support team to resolve technical issues from customers and provide prompt, accurate answers to pre-sale and post-sales questions
Actively incorporates Danaher Business Systems
Work with Sales and Customer Support to provide updates or assistance on existing orders or other project issues where assistance is needed and/or requested.
Keeps management informed of priorities and problems; maintains day- to-day record of reports
CRITICAL COMPETENCIES / SUCCESS FACTORS
Ability to identify and utilize resources and display strong ownership skills
Ability to accomplish multiple goals and projects delivering expected results. Deadline driven.
Ability to quickly assess new situations, prioritize critical tasks, and develop objectives towards resolution.
Can build trust and support with customers and throughout the organization.
Dedicated to exceeding the expectations of both internal and external customers. Understanding of how to capture customer feedback and deliver to the appropriate internal stakeholders.
Demonstrates the ability to generate new ideas and improvement opportunities. Adaptable to a changing environment by seeking to understand the reasons and incorporating new ideas.
B.S. degree preferred with equivalent technical and/or software/instrumentation troubleshooting experience
Project Management experience a plus
Strong organizational skills, with the ability to manage several tasks and priorities.
Basic knowledge of commonly-used software concepts, practices, and procedures
Strong computer skills in Windows, MS Office; basic understanding of MS Access; familiarity with Oracle, MSSQL a plus
Demonstrated skills or competencies in the following areas:
Project planning and scheduling
Software testing, development, and troubleshooting
Technical software applications knowledge
Communications, training, and visual presentation
While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit. The employee may occasionally squat, turn/twist, or reach. The employee is constantly using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell.
The employee must occasionally lift, carry, push or pull up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment consists of an indoor, work or home office environment with good ventilation, adequate lighting, and low noise levels.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The purpose of this description is to assist in ADA compliance and is not intended for other purposes such as collective bargaining, or compensation.
External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review.
Hach is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.