Software Product Manager

Partners Healthcare System Boston , MA 02298

Posted 6 months ago

About Us:

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/Overview:

The Center for Clinical Data Science (CCDS) aims to transform healthcare through cutting-edge data science, machine learning, and artificial intelligence. We combine a translational, product-focused, early-stage culture with the world-class researchers, physicians, and data/computing resources at Harvard-affiliated Massachusetts General and Brigham and Women's Hospitals, as well as the broader Partners HealthCare System. Given our direct access to vast stores of biomedical data, decades of clinical experience, and deep expertise in the latest advances in cognitive computing, the CCDS is perfectly positioned to lead AI enabled advancements in medicine.

We are seeking an exceptional Software Product Lead with deep experience leading software product development efforts from conceptualization through to delivery and who has a passion for creating technology solutions that are best-in-class. This position will be responsible for directing the product development efforts for various AI enable applications, from use case identification and feature development and prioritization, to managing execution across a team of data scientists, software developers, researchers, and our industry partners.

The ideal candidate is passionate about healthcare and using machine learning and related technologies to transform patient care. We are seeking a candidate with a strong sense of urgency, who is a self-starter, is comfortable driving his or her own agenda and sourcing input where required, and has tolerance for operating in a fast passed early stage environment with high degree ambiguity. The CCDS is comprised of among the best and brightest physicians, computer scientists, mathematicians, and engineers working in the field of artificial intelligence. The successful candidate must possess the ability to clearly and crisply articulate theirthinking, be confident sharing their persepctive, and be able to understand the technical and implementation requirements of the broad set of stakeholders and constituents.

Principal Duties and Responsibilities:

  • The Product Lead has two main responsibilities: 1) management of products and 2) management of programs.

  • Product management responsibilities include:

oSetting vision for product and design through gathering and prioritize inputs (voice of the customer, market research, competitive analysis, etc.)

oInterfacing extensively with product end users to elicit and build empathy with voice of customer, building intimate knowledge of user workflow, pain points, and product needs in order to drive product usability and acceptance

oDeveloping product and market requirement documents and ensuring efficient use of project resources, managing product planning & release timetables

oMaintaining quality and other standards, conducting performance tracking and reporting, and recommending new opportunities based on market, industry and consumer inputs

  • Program management responsibilities include:

oManaging cross-functional team comprising of researchers, data scientists, software developers, and strategic industrial partners teams

oSetting and maintaining timelines, goals, communications, meeting management, partnership management, etc.

  • Using the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

  • Other duties as assigned

  • An undergraduate degree, ideally in a technical/quantitative discipline, is required i.e. management consulting

  • 3 years of product management experience with technical and/or healthcare products with ownership for executing on end-to-end program efforts is required

  • 3 years of experience leading product development team efforts within a high-growth and high pressure environment is required

  • Demonstrable evidence of exceptional performance and professional distinction in prior professional setting, with a proven track record of building product management strategies and high caliber teams from the ground up is required

  • Experience at a financial services, technology or healthcare focused organization, with some experience in an early stage/ entrepreneurial environment is a strong plus

  • Familiarity with software technologies/concepts, e.g., JS, Python, C , SQL, AWS/Azure, Spark/Hadoop, REST, Agile, etc. is a strong plus

  • Knowledge of software team management philosophies (e.g. Agile, Scrum) and various product management/software development tools (e.g., JIRA, Trello, GitHub, etc.) a plus, but not required

Skills/Abilities/Competencies Required:

  • Strong sense of urgency and proactiveness

  • Ability to function effectively and independently in a fast-paced environment, organize and prioritize work independently, and meet tight deadlines

  • Self-motivated, with an entrepreneurial mindset and ability to learn quickly

  • Excellent project management skills (ability to multitask and prioritize work requirements) with a strong commitment to customer service

  • Strong analytical, planning, organization and time management skills with a high attention to detail

  • Excellent interpersonal skills to effectively communicate with technical teams, cross-functional teams, and staff at all levels of the organization including both technical and non-technical personnel

  • Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization

  • Ability to relate to and gain insights from product end users

  • Excellent and succinct written and oral communication skills

  • Ability to effectively conduct meetings and lead and facilitate large working sessions with all levels of staff and across various stakeholder groups

  • Ability to empathize with end users, understand and intuit customer needs,

and gain insights from product end users

  • Strong decision making skills, with the ability to negotiate/balance decisions and priorities across functions; comfort making hard decisions with incomplete data and in a timely manner

  • Demonstrates strong evidence of algorithmic and structured thinking, with an intuition for logic, pattern matching, what-if analysis, problem decomposition and synthesis.

  • Demonstrated ability to organize and incorporate complex systems requirements into product features and prioritize features effectively

Working Conditions:

  • Standard office environment with possible local travel to Partners sites and sites within the Boston area

  • Some travel ( <1 month/year)="" may="" be="">
    Supervisory Responsibility:

  • 2-7 direct reports; may indirectly provide leadership and guidance to less seasoned and new staff

Fiscal Responsibility:

  • budgetary responsibility for product lifecycle; demonstrates fiscal responsibility by effectively using CCDS and Partners resources
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Software Product Manager

Partners Healthcare System