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Software Engineering Director

Expired Job

Microsoft Corporation Redmond , WA 98053

Posted 4 months ago

The Microsoft Support Services

  • Advanced Services Delivery business is seeking an experienced Director of Software Engineering.

Our team's mission is to "Empower Every Premier Support Customer to Achieve More by Developing and Delivering Digital Services Experiences". Specifically, Advanced Services Delivery (ASD) is responsible the development of Microsoft Services Hub (https://ServicesHub.Microsoft.com).

The Services Hub is the premium online service powering the multi-billion-dollar Microsoft Premier and Unified Support business. The portal allows our largest business customers to digitally engage their support benefits such as support ticket management, support account team engagement, on-demand education services, and on-demand IT assessments running on Azure. Check out the Services Hub in action and learn more here.

We are seeking an experienced Director \ Principal Software Engineering Manager to lead ASD development group. This manager will be the lead for our entire software engineer function as well as manage a team of development managers. The group is chartered with full architecture and engineering development of the Services Hub platform including its online portal, underlying Azure microservices, the content authoring service, the AI machine learning engine for customer recommendations, the data architecture and BI, and the AI Bot for customer interaction. This role will work closely with our Engineering PM team for research and UX design and will work closely with our Content Engineering team on creating innovate IP content solutions for our online service library.

People ask what kind of team is ASD? Culture matters to us big time. We are small enough to care about each team member but we are big enough to drive impact at company and industry level. Innovation lives here as we explore leading technology for AI, Media, and Mobile based on our flagship services like Azure. Come join a community, grow your skills, and drive impact that makes a difference.

Required Qualifications:

  • 2+ years of people management of software engineers
  • 5+ years full stack development experience

Desired Qualifications:

  • 7+ years of people management of software engineers

  • Leadership experience on an engineering team growing and guiding developers

  • 7+ years of experience with the .NET framework (C#, ASP.NET, XML)

  • 3+ years of experience with UI technologies (WPF or CSS/JS, etc.)

  • 2+ years of designing and shipping modern web applications

  • 2+ years of experience with Microsoft Azure and SQL Azure

  • Creative and self-motivated developer with excellent coding, design and communication skills

  • A BS or MS Degree in Computer Science or related technical discipline is preferred

Location/Travel: You will be based in Issaquah, WA, near Microsoft HQ in Redmond WA. Travel will be minimal if any for this role.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

As the Director of Software Engineering Manager, your duties include:

  • Product and Service Design
  • Builds the right products and services to deliver value to the customer and to meet business objectives. Makes decisions deeply rooted in customer insights (data-driven) and in understanding overall business goals.
  • Technical Design and Implementation
  • Develops high-quality code to meet technical requirements, such as scale, global delivery, and implementation across distributed systems, monitoring, serviceability, testability, debugging and maintenance.
  • Quality Code and Validation
  • Creates and validates efficient, stable, secure, maintainable, scalable, performant, well-tested, and reusable code that enables customer and business goals for the product or service. Ensures that quality is maintained throughout the entire life of the product or service.
  • Engineering Lifecycle
  • Uses, defines, and improves coding and testing practices, processes, tools, infrastructure, and standards that produce the expected product or service outcomes for Microsoft and the customer with increasing efficiency.
  • Effective Team
  • Acts constructively within the team context to increase the efficiency, impact, and morale of the team, as a whole. Works proactively across team, product, service or platform boundaries to share information and technology, and ensure that peer-team goals are aligned. Builds teams if appropriate. Mentors others and proactively seeks mentorship from others.
  • Product and Service Ownership
  • Consistently and strongly demonstrates a sense of personal accountability for the quality and completeness of the entire product or service, and resulting user experience. Maintains a sense of pride and craftsmanship that yields output with aesthetic, as well as technical value in the product that we ship.
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Software Engineering Director

Expired Job

Microsoft Corporation