Software Engineer - Tech Support

What we offer:

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service Technical Support department. The work schedule for this opening is Monday

• Friday 8am

• 5pm EST. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. Other duties include:

• Assisting project and technical engineers in integration of new systems

• Assisting technical and development personnel in application quality testing

• Working on site to install, commission, and test installation of material handling solutions

• Providing specified technical support to customers on-site

• Troubleshoot server hardware, Ethernet networks and other peripherals such as printer

• Review Sales and Estimating Functional Specifications documentation

• Travel approximately 20% of the time to different customer locations and Dematic locations in the United States

• Participate in an on call rotation during non-business hours

Tasks and Qualifications:

• Basic Qualifications:

• Bachelor's Degree (Computer Science, Software Engineering, or related field)

• At least 2 years' experience in software, network and/or hardware engineering positions

• Experience with Oracle databases

• Experience with MS SQL Database

• Experience with Windows operating systems

• Preferred Qualifications:

• 5+ years' experience in software, network and/or hardware engineering positions

• Strong written and verbal communication skills.

• Material Handling background is a plus

• Strong problem solving skills.