Software Engineer - Customer Payments Support

Description

Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you're interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! Pub Subs aren't the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine's Best Companies to Work list.

The Customer Payments Support Team at Publix is in search of a Software Engineer to play a crucial role in our company's future. This position involves collaborating with various enterprise teams to sustain three significant financial platforms that provide high availability to customers. The Software Engineer will primarily focus on two tasks: the upkeep of Publix's payment systems to guarantee a smooth checkout process for customers and implementation of necessary code modifications to maintain our applications.

Responsibilities:

• Provide 24/7 production support with a rotating on-call schedule and responding as needed.

• Manage the environment infrastructure for various systems, including Internet Information Services (IIS), Kubernetes, Azure, application deployments, and client/server certificate replacements.

• Monitor and addressing both automated and manual application alerts and notifications.

• Develop knowledge articles and support procedures for evolving support tasks.

• Conduct data analysis through the creation and execution of complex queries, interpreting the results, and relaying findings to both technical and non-technical audiences.

• Support and managing the configuration of PIN Pads for in-store purchase transactions.

• Ability to participate in 24/7 on-call production support on an as-needed basis.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

• Relocation/Household Good Shipment Allowance will NOT be provided.*

Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.

Required Qualifications

• Bachelor's degree in Computer Science or related analytical field, or equivalent experience

• 1+ years of software engineering experience

• General knowledge of web programming technologies, including C# and .NET

• Experience with SQL Server databases

• Experience troubleshooting and resolving technical issues.

• Ability to participate in 24/7 on-call production support on an as-needed basis.

Preferred Qualifications

• 3+ years of software engineering experience

• 2+ years of experience with SQL Server databases

• 1+ years of experience supporting a variety of highly distributed, multi-platform applications.

• Proficient with Splunk or Dynatrace for search operations and dashboard creation

• Experience with container technologies such as Docker and Kubernetes

• Familiar with infrastructure components including client/server, workstations, servers, networks, databases, firewalls, and middleware technologies.

• Knowledgeable about security components like certificates, ciphers, and shared secrets

• Experienced in cloud technologies, particularly Azure, and Infrastructure as Code (IaC) tools like Terraform.

• Skilled in Azure DevOps Pipelines and Octopus deployment processes