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Software Engineer

Expired Job

Planet Pharma San Diego , CA 92140

Posted 4 months ago

Duties:

  • Implement and enhance ServiceNow platform and modules per business requirements.

  • Complete development, configuration and workflow administration to support business processes in the platform.

  • Provide day to day operational support and maintenance including planned maintenance outages.

  • Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements.

  • Conduct unit testing and install new modules, releases and version upgrades.

  • Actively manages the life-cycle of the platform.

  • Monitor and fine tune application to achieve optimum performance levels.

  • Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy

Requirements:

Skills/Requirements:

  • Technical expert in ServiceNow with a minimum 5 years working experience as Administrator and Developer.

  • Experience building two-way integrations with ServiceNow using custom REST APIs.

  • Experience building change and release management workflows

  • Experience implementing CMDB.

  • Understanding of ITIL v3 and its components.

  • Expertise in ServiceNow scripting including JavaScript and Angular JS

  • Expertise in Web technologies (Web Services, XML, HTML, CSS, HTTP, etc)

  • Understanding of Enterprise IT Architecture.

  • Strong analytical, problem solving, organizational and planning skills.

  • Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders and IT service owners.

  • End user support including troubleshooting, root cause analysis and permanent resolution of system issues.

  • Ability to multitask and manage time effectively amongst multiple priorities.

  • Ability to communicate to all levels of end users, IS and Management staff.

  • Ability to work on a cross-functional team to design and implement scalable and sustainable systems.

Preferred:

  • ITIL certification.

  • ServiceNow Administration / Application Developer certification.

  • Experience with CMBD, Discovery and Asset Management.

  • Experience with SailPoint integration with ServiceNow

  • Experience with CVENT integration with ServiceNow

  • SQL experience for Data Mining and Data Analysis.

  • Experience working in a regulated environment

  • Experience in a global company dealing with multiple locations

Education:

  • B.S. in Computer Science, Engineering or related filed; advanced degree a plus

Certifications: ITIL v3

Type:Temp/ContractLocation:San Diego, CA


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Software Engineer

Expired Job

Planet Pharma