Implement and enhance ServiceNow platform and modules per business requirements.
Complete development, configuration and workflow administration to support business processes in the platform.
Provide day to day operational support and maintenance including planned maintenance outages.
Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements.
Conduct unit testing and install new modules, releases and version upgrades.
Actively manages the life-cycle of the platform.
Monitor and fine tune application to achieve optimum performance levels.
Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
Technical expert in ServiceNow with a minimum 5 years working experience as Administrator and Developer.
Experience building two-way integrations with ServiceNow using custom REST APIs.
Experience building change and release management workflows
Experience implementing CMDB.
Understanding of ITIL v3 and its components.
Expertise in Web technologies (Web Services, XML, HTML, CSS, HTTP, etc)
Understanding of Enterprise IT Architecture.
Strong analytical, problem solving, organizational and planning skills.
Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders and IT service owners.
End user support including troubleshooting, root cause analysis and permanent resolution of system issues.
Ability to multitask and manage time effectively amongst multiple priorities.
Ability to communicate to all levels of end users, IS and Management staff.
Ability to work on a cross-functional team to design and implement scalable and sustainable systems.
ServiceNow Administration / Application Developer certification.
Experience with CMBD, Discovery and Asset Management.
Experience with SailPoint integration with ServiceNow
Experience with CVENT integration with ServiceNow
SQL experience for Data Mining and Data Analysis.
Experience working in a regulated environment
Experience in a global company dealing with multiple locations
Certifications: ITIL v3
Type:Temp/ContractLocation:San Diego, CA