Software Engineer - Sustaining - Pleasanton Hub

Veeva Systems Pleasanton , CA 94588

Posted 4 weeks ago

Our engineering and product teams are organized around our hubs for community and collaboration. Work anywhere means you can work at home or the office on any given day. Your product hub is based on the primary location of your product. You should live within one timezone of your product hub. Our current product hubs are Pleasanton, Columbus, Boston, NYC, Raleigh, and Toronto.

Veeva is currently seeking multiple, talented Sustaining Engineers to join our CRM Development Team. As a Sustaining Engineer, you will be charged with troubleshooting and fixing critical product issues. You'll also help build tools for supporting and monitoring our CRM products.

What You'll Do

  • Troubleshoot critical customer reported issues in the Veeva CRM products

  • Learn everything about the Veeva CRM modules and use that knowledge to ensure our customers are successful

  • Build tools to help with fixing and troubleshooting product issues

  • Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues

  • Identify problems that may impact multiple customers

Requirements

  • 4+ years of experience in software support or sustaining role for Enterprise products

  • Self-motivated, self-described techy/developer, eager to learn new software

  • Experience with troubleshooting web and mobile apps built with Java, HTML/CSS, APEX, C#, and Objective-C

  • Hands-on experience with SQL querying and working with data

  • Exceptional analytical and problem-solving skills

  • Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations

  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations

  • Ability to technically collaborate with product engineers while troubleshooting customer escalations

  • Experience in scripting (Batch, Perl, Bash, Ruby, Groovy, or similar languages)

Nice to Have

  • Experience with Salesforce CRM and the Force.com platform

  • Experience with AWS or similar Cloud Systems

  • Experience using Kibana and the rest of the ELK stack

  • Experience in areas of performance, security, interoperability, compatibility, usability

Learn More

  • Engineer Perspective: 3 Reasons to Consider Veeva

  • Engineering at Veeva

Perks & Benefits

  • Flexible PTO

  • Allocations for continuous learning & development

  • Annual budget to donate to the non-profit of your choice

Veeva builds enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

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Software Engineer - Sustaining - Pleasanton Hub

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