Our engineering and product teams are organized around our hubs for community and collaboration. Work anywhere means you can work at home or the office on any given day. Your product hub is based on the primary location of your product. You should live within one timezone of your product hub. Our current product hubs are Pleasanton, Columbus, Boston, NYC, Raleigh, and Toronto.
Veeva is currently seeking multiple, talented Sustaining Engineers to join our CRM Development Team. As a Sustaining Engineer, you will be charged with troubleshooting and fixing critical product issues. You'll also help build tools for supporting and monitoring our CRM products.
What You'll Do
Troubleshoot critical customer reported issues in the Veeva CRM products
Learn everything about the Veeva CRM modules and use that knowledge to ensure our customers are successful
Build tools to help with fixing and troubleshooting product issues
Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues
Identify problems that may impact multiple customers
4+ years of experience in software support or sustaining role for Enterprise products
Self-motivated, self-described techy/developer, eager to learn new software
Experience with troubleshooting web and mobile apps built with Java, HTML/CSS, APEX, C#, and Objective-C
Hands-on experience with SQL querying and working with data
Exceptional analytical and problem-solving skills
Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations
Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations
Ability to technically collaborate with product engineers while troubleshooting customer escalations
Experience in scripting (Batch, Perl, Bash, Ruby, Groovy, or similar languages)
Nice to Have
Experience with Salesforce CRM and the Force.com platform
Experience with AWS or similar Cloud Systems
Experience using Kibana and the rest of the ELK stack
Experience in areas of performance, security, interoperability, compatibility, usability
Engineer Perspective: 3 Reasons to Consider Veeva
Engineering at Veeva
Perks & Benefits
Allocations for continuous learning & development
Annual budget to donate to the non-profit of your choice
Veeva builds enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.