Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Software Engineer, Customer Success Advocate Engineering

Expired Job

Square Saint Louis , MO 63150

Posted 2 months ago

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven't stopped there. We're empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We're here to help sellers of all sizes start, run, and grow their businessand helping them grow their business is good business for everyone.

At Square, our platform handles thousands of critical support interactions between our merchants and Customer Success Advocates every day. In order to keep Square running efficiently, we are creating an engineering team dedicated to improving the Customer Success Advocate experience. As a software engineer on CS Advocate Engineering, you will be responsible for designing, building, and maintaining full stack web applications that optimize the Customer Success Advocate experience from the time a merchant has a question until the time it is answered.

You will:

  • Write full stack, custom apps that enable CS Advocates to support and educate Square merchants through email, message, and phone channels.

  • Integrate with data science models to optimize how support inquiries are handled.

  • Improve CS Advocate workflows through data-driven optimization and automation.

  • Put smiles on CS Advocates' and merchants' faces, while driving significant cost savings.

You have:

  • BA/BS degree or equivalent practical experience

  • Experience developing product infrastructure and web services

  • Experience developing server-side code

  • Experience designing data models

Technologies we use and teach:

Ruby on Rails, Ember.js, Sidekiq, Redis, Mysql

Salesforce Service Cloud, Amazon Connect

S2S architecture, REST APIs, protobufs

At Square, our purpose is to empower within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Advocate Field Operations


Posted 2 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 WHY CARVANA? At Carvana, we sell cars, but we're not salespeople. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market. Recently named Forbes' 5th Most Promising Company in the U.S., we offer the excitement, culture and opportunity of a start-up, with the capitalization and infrastructure of a much more established business. For more information on Carvana, take a look at our company introduction video. WHAT YOU'LL BE DOING Long story short, you'll be the face of Carvana. Since Carvana's purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You'll have the freedom to go above and beyond to ensure the customer has an experience that entirely didn't suck. So, bring your personality with you and let's make some magic! SPECIFIC JOB DUTIES * You'll be responsible for delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you'll pretty much be a real-life Santa Claus on a daily basis! * A major part of this job is driving a kick-ass single-car hauler to get the customer's purchase delivered to their door. You do not need a commercial driver's license and, don't worry, with a little training, you'll realize driving the hauler is a piece of cake. * Loading and unloading the customer's vehicle on and off the car-hauler. It's a quick and easy process but does require getting a little physical! * Responsible for inspecting the car-hauler to ensure the vehicle maintains good maintenance and driving conditions. * You'll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana's CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! * Accurately and efficiently complete customer paperwork as well as take thorough notes in our customer tracking system. Again, don't worry, we'll train you on the paperwork, however you do need a natural eye for detail! * Assist other team members with various tasks as necessary and display regular attendance adhering to Carvana's outlined attendance policy. REQUIRED SKILLS AND EXPERIENCE * Must be 21 or older * Bachelor's Degree preferred * Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment. (Process will be sponsored by Carvana.) * Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.) * All applicants must pass a Department of Transportation screening process. WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow. WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job. * The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) * Must be able to read, write, speak and understand English. * Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. * Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs. * Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions. LEGAL STUFF Hiring is contingent on passing a complete background check and drug screening. Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Carvana Saint Louis MO

Software Engineer, Customer Success Advocate Engineering

Expired Job