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The Red Hat Ansible Tower Engineering team is looking for a Software Engineer to join us in Durham, NC. In this role, you will add new functionality and maintain released versions of Ansible Tower by Red Hat by contributing to the design of new features, implementing features from designs, identifying root causes and fixing complex issues, assisting technical support with customer escalations, identifying and resolving gaps in the continuous integration (CI) pipeline, and developing needed enhancements. You'll need to be smart, friendly, collaborative, and curious, love to learn and teach, and also be sensitive to the perspectives of others and caring about creating a positive and inclusive environment. As a Software Engineer, you'll also need to have good judgement on technical tradeoffs and enjoy moving offerings forward quickly while working at a sustainable pace.
Primary job responsibilities
Contribute to the design and perform the implementation of new features in Ansible Tower by Red Hat
Troubleshoot customer-reported issues, guide in-house issue reproduction, determine root causes, describe issues in detail to fellow engineers and customers, and develop software code changes to resolve issues
Regularly communicate and interact with open source communities to provide guidance and understand issues; review community PRs
Work closely with technical support, documentation, and quality assurance (QA) teams to identify and deliver improvements to test automation, documentation, and knowledge base for Ansible Tower by Red Hat
Develop and deliver customer-focused enhancements in maintenance releases
Investigate and recommend strategic improvements for tools and processes to advance and expand efficiency and throughput
Bachelor's degree in computer science, computer engineering, or a technology-related discipline, or recent relevant experience
3+ years of experience in software development and engineering
2+ years of Python development experience
Experience with Django and REST API; Django REST framework is preferred
Comfortable with Linux at the command line; Red Hat Certified Systems Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) certification is a plus
Experience with cloud technologies like Amazon Web Services (AWS) EC2, Google Cloud Platform (GCP), VMware, or Red Hat OpenStack Platform
Experience with container technologies like Docker, Kubernetes and Red Hat OpenShift
Outstanding communication and documentation skills
Understanding of software development life cycle (SDLC) and agile or scrum processes is a plus
Experience with Ansible by Red Hat or similar automation technologies like Salt, Chef, or Puppet is a plus
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