Software Development Manager, Developer Portal

Liveperson, Inc. Seattle , WA 98113

Posted 3 months ago

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship a conversational relationship with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience.

LivePerson is currently seeking an experienced professional to join our Developer Experience team as a Software Development Manager in Seattle, WA. You will lead the front-end and back-end development of LivePerson's developer portal and own the end-to-end developer journey on liveperson.com. You will have a track record of leading successful Software Engineering teams. This position provides an opportunity to join a fast-growing organization and shape the future of conversational commerce.

You should be an expert in:

  • HTML5, CSS, JavaScript, Jquery, responsive design and web development front-end frameworks.

  • Web authentication methods including OAuth, JWT, JWS, etc.

  • Working with production teams to set up servers, load balancers, etc.

  • Performance testing and monitoring tools.

  • Unit testing as well as contract testing testing techniques.

  • Working in an Agile environment and leading using Agile methodologies.

  • Performing API and code reviews.

In this role, you will:

  • Lead a cross-functional team of software development engineers, designers and product managers.

  • Develop high-quality, scalable and reusable web components for global use, powered by a CMS and DAM.

  • Work with leadership, stakeholders and broader web development teams to propose, ideate, develop and implement web solutions to achieve business goals.

  • Work with production teams to ensure a secure, scalable and reliable setup in LivePerson's global data centers.

  • Setup and implement performance measurement and monitoring frameworks to surface areas of strength and weakness.

Required qualifications:

  • Bachelor degree in Computer Science, Computer Engineering, or a related field.

  • 8+ years software management experience for web applications or services, including UI and UX responsibility.

  • 8+ years of experience in web coding, testing, implementation, maintenance and debugging.

  • Strong track record in designing systems for scalability, performance and reliability.

Preferred qualifications:

  • Master degree in Computer Science, Computer Engineering, or a related field.

  • Experience working with remote development teams, including external development partners.

  • Experience engineering websites for translation into different languages.

  • Experience building integrations with enterprise CRM.

  • Experience with A/B testing, audience segmentation and targeting.

We care about you.

LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.

Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.

LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.


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Software Development Manager, Developer Portal

Liveperson, Inc.