Software Developer I/II
Acts as the initial point of escalation for incident, problem and change management for the business leads
Supports the implementation of changes and bug fixes for BusOps and/or any BusOps applications related applications/tools/services/infrastructure (e.g., Solr, GSA, Doc2text, Apache, Active Directory etc)
Collaborate with specialist resources, both onshore and offshore, addressing technical issues within the domain and provides detailed analysis of the operations and opportunities for improvement
Possesses technical knowledge of the application architectural landscape of gRED BusOps applications and their relations to other systems.
Develops business/technical critical expertise and train/share team members of tools and techniques
Administers change control procedures and processes. This includes the management of the change control board and oversight of approved changes
Accountable for rollout of new services and enhancements to existing services
Tracks problems/issues with the project team, user community or managed services to drive resolution with the appropriate level of follow-up
Collaborate with project teams to help identify solutions and requirements for new functionalities and performing impact analysis
Builds and maintains good working relationships with the business leads and the user base
Monitors services and provides regular service reports to Informatics and business leads as required
Assumes the technical lead on work pertaining to security/ single-sign on, active directory etc.
Stay abreast of emerging technologies and trends and how to apply them to benefit the business
Analyze the current technology environment to detect critical deficiencies and recommend solutions
Oversee or consult on technical architecture implementation activities, particularly for new and/or shared infrastructure solutions
Oversee and facilitate the evaluation and selection of hardware and software technology and product standards, and the design of standard configurations/implementation patterns
Consult on application or infrastructure development projects to fit systems or infrastructure to the technical architecture
Bachelor's degree or equivalent work experience in computer science, software engineering or similar
5 - 9 years of professional IT experience running high performing environments in multiple technical and business domains, prior experience in leading Operations for a set of technology solutions a plus
Experience working with an enterprise monitoring solution to achieve high availability and performance. Thorough understanding of capacity tuning and planning.
Understanding of software deployment release process from Development to Production. Understanding of best practices, version control tools, rollback, etc.
Strong ability to communication and collaboration between software developers, vendors and IT professionals
Practitioner of ITIL, with ITIL Foundation Certificate and ITIL Managers Certificate a plus
Experience supporting the following technologies: java web platform, CMS, Identity management, LDAP, SSO
Experience working with SQL (MySQL, Oracle) and NoSQL (MongoDB) database technologies.
Experience working with standard web technologies (HTML5, CSS, PHP)
Ability to be innovative, give suggestions on alternative solutions, best practices and industry standards
Experience in the pharmaceutical industry is a plus
Fluent English skills (written and spoken)