Software Configuration Specialist

Description

Responsibilities

• Build a custom configuration for a customer based on the Implementation Work Order prepared by the Product Analyst using our proprietary development tools.

• Build an online web entry screen based on the customer configuration.

• Create custom print jobs for multiple customer forms.

• Build the solution to produce valid data for export to Court and Records Management Systems.

• Work closely with implementation field staff, Project Managers, and sometimes clients to troubleshoot and resolve critical issues and ensure billable training days are not interrupted.

• Act as a technical resource to address customer concerns during trainings.

• Provide follow-up assistance to clients on highly complex applications or processes, as necessary.

• Travel to client / demo sites may be required, as needed, to assist with product demonstrations

• Perform other duties as assigned.

Qualifications

• Bachelor's degree, or comparable work experience.

• A minimum of one year of experience utilizing SQL Server is desired.

• Excellent initiative, interpersonal, and collaboration skills.

• An ability to follow complex instructions to complete complicated tasks.

• A willingness to take on new challenges on your own, asking for help after attempting to solve problems on your own.

• An ability to learn.

• Excellent attention to detail involving testing the solution to verify it meets customer requirements.

• Excellent organizational skills with a proven track record of prioritizing and executing on multiple priorities successfully.

• A demonstrated ability to solve problems by applying product knowledge to original request.

• Excellent written and verbal communication skills including conveying, documenting, preparing, and presenting new ideas to various audiences (including management) on both technical and non-technical information.

• Strong Microsoft Office skills (including but not limited to Visio and related tools).

• Knowledge and application of software development tools.

• Ability to identify and contribute to process improvement initiatives.