Our business analyst sit in the business and the relationships between business Stakeholder and IT is key to this role.
In the CRM Business Analyst role you will perform analysis of business goals, objectives, and needs to introduce software enhancements for Sales and Marketing channels. You will partner with internal cross-functional teams to evaluate business processes, make recommendations, to improve and support business activities, software and systems.
You will utilize data and systems to enhance the user experience in the most effective and productive manner. You will elicit, analyze, validate and document business, organizational and/or operational requirements. You'll assist and lead projects and teams. We also hope you'll introduce improvements to our process based on both past experiences and industry best practices.
A day in the life:
Work closely with cross-functional teams and stakeholders to identify user requirements and seek opportunities to support critical business strategies, improve business processes, and educate the workforce about the strategic use of technology
Translate business process or concepts into technical requirements (and vice versa)
Define functional and non-functional requirements based on the needs of the users
Review requirements and feature designs with users to validate feature improvements and strategy
Draft detailed requirements & user stories
Partner with process improvement specialists on current and future state process mappings
Perform detailed analysis on processes & systems leading with business need
Partner with the technology team on Agile ceremonies, developing solutions, and full execution
Support, drive, and execute user testing
Perform system administration tasks
Provide leadership for defect resolution and production support
Exposure to Salesforce or other CRM experience is a big plus.
Idexx Laboratories, Inc.