Software Applications Specialist II

Job Description

The Specialist II has advanced knowledge within designated Information Technology (IT) area of responsibility that is applied to broad and diverse assignments and associated requirements. This role plans and coordinates activities related to the design, development, implementation and integration of IT solutions. The Specialist II analyzes, evaluates, and recommends innovative solutions. The Specialist II applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems. Individuals in this position typically provide expertise and planning to a number of clients by overseeing, coordinating, and implementing medium to complex IT projects. This position may lead and guide other IT staff.

• Provide project leadership to ensure that project deliverables and schedules are met by technical resources; manage escalation to the appropriate IT resource management when needed; provide feedback to technical resource manager on the performance of technical staff

• Translate customer and business requirements into practical and affordable solutions; minimize customizations

• Monitor and communicate the financial aspects of each project, such as review billing charges, mitigate budget, and actual variances

• Facilitate evaluation and vendor selection of business solutions using established selection methodology when applicable

• Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions

• Leverage outside vendors, contractors, technical teams, and other departments to drive for results

• Other duties as assigned

Preferred Qualifications

• Accredited degree or global equivalent in Business, Management, Computer Science, Engineering, Systems Analysis, or related discipline

• Literate in multiple business domains

• Ability to communicate and persuade all management levels and thrive in a cross-functional environment

• Strong written and verbal communication skills

• Strong interpersonal skills in areas such as teamwork, facilitation, and negotiation

• Excellent analytical, technical, planning, and organizational skills