Software Analyst

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Software Analyst to join our team in Altadena, California. This is a hybrid position.

Responsibilities include but are not limited to:

• Work within ServiceNow platform to fulfill software requests for end users

• Create and issue RFQs to suppliers for software requests

• Interface with software publishers and resellers on a regular basis to facilitate new and renewal software orders

• Work within the PeopleSoft platform to create Purchase Requests for software procurement

• Communicate proactively with direct customers on software order status

• Work in collaboration with SCRM and Cyber Review teams to participate in software review and approval processes

• Track and maintain on-time software renewals for multiple products

• Communicate proactively with end users regarding upcoming software renewals

• Maintain a general knowledge of all software products

• Collaboratively work with internal teams (Engineering, Service Desk, Finance) to ensure end user customer satisfaction

• Assist in deployment of software products as required

• Communicate with the ManTech Service Desk team daily, as needed, to answer various software questions and requests

• Work in collaboration with the client and upper Management to improve the Software IT Catalog customer experience

• Provide guidance and support to end users regarding the software ordering process

Minimum Qualifications:

• 2+ years of experience in supporting both hardware and software logistical processing/quotes

• 2+ years supporting and working with hardware/software vendors

• 2+ years of experience in logistical coordination

• 3+ years of customer support experience

• Education: High School diploma

Preferred Qualifications:

• ITIL certification

• Experience in hardware and software quote process

• Education: Associate's degree or Bachelor's degree

Clearance Requirements:

• U.S. citizenship

• Ability to obtain and maintain a Public Trust - Tier 2 clearance

Physical Requirements:

• Be available to support customer between the hours of 8:00AM - 5:00PM PST

• Position is hybrid requiring both remote and on-site support as required by customer

• Able to work full time at a computer and attend video conference calls

The projected compensation range for this position is $93,300-$155,200. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it's employees beyond just compensation. ManTech's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.