Software Analyst

Catholic Health Initiative Chattanooga , TN 37402

Posted 2 months ago

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

Responsibilities

Job Summary:

Under general direction, plan, install, maintain, modify and develop company software for ht eCHI computer systems and the enterprise network. Provide technical support to staff in solving operating system problems and other complex problems involving systems software or networks. Ingegrate various systems utilizing vendor API's or custom integration.

Essential Responsibilites:

  • Monitor, configure, maintain, and develop interfaces between systems.

  • Implement HL7 interfaces utilizing interface engine.

  • Perform database tuning and analysis to improve system performance.

  • Manage projects, plan and implement future IT developments, and support existing system requirements.

  • Do routine auditing of all systems and reports.

  • Maintain and create documentation of all IT systems and processes.

  • Create utilities for the purpose of automating repetitive adn daily routines.

  • Create reports for business users from all primary systems.

  • Build and maintain Cherwell Help Desk Ticketing System and reporting.

  • Address any system, SQL, or programming related issues or problems as needed.

  • Identify malfunctioning software for the purpose of implementing necessary corrective actions, resolving technical problems and providing ongoing support to the IT team for the resolution of complex issues.

  • Analyze system response and determine tuning recommendations to improve performance.

  • Develop SharePoint environment and maintain it and all connected systems.

  • Accurately enter tickets and provide resolutions to work orders.

Qualifications

Education:

  • Bachelor's degree in computer science/engineering or equivalent education and experience.

Experience:

  • Five or more years of relevant experience in an information technology field, with at least three years in a software analyst role.

  • Previous healthcare experience preferred.

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Software Analyst

Catholic Health Initiative