Software Administrator

Recovery Partners, LLC Scottsdale , AZ 85251

Posted 4 days ago

WFH Short-term / Long-term, Local in Phoenix Preferred

Recovery Partners is a nationally licensed collection agency located in Scottsdale, AZ. We specialize in subrogation recovery for major insurance carriers. We are looking for a driven software administrator to support and manage our Latitude by Genesys collections software. This role is an exciting and rewarding opportunity for a new or experienced professional looking for varied, flexible, and technically challenging tasks and projects. We are a small business, so this is a very hands-on position.

  • Primary administrator for Latitude by Genesys collections software utilized by all employees
  • Primary point of contact for all Latitude matters - interacting directly with Latitude support and our consultant expert
  • Primary point of contact for our clients in regards to technical matters - provide accurate and creative technical solutions for user problems of moderate to difficult nature
  • Acquire and maintain knowledge of relevant product offerings and support policies in order to provide technically accurate solutions
  • Research, resolve, and respond to internal technical questions received via phone calls and/or email in a timely manner
  • Participate in the development and implementation of operational documents, policies and procedures, and programs for training and educating new system users
  • Responsible for facilitating training on software and general IT matters
  • Identify development, enhancement, and maintenance priorities for applications
  • Participate in new product selection
  • Validate and coordinate network infrastructure
  • Involved in dealings with outside vendors of software and hardware, systems consultants, and contractors
  • Communicate regularly with customers, colleagues, and management
  • Scheduled for after-hours support to handle emergency situations


  • Prior experience or understanding of financial institution operations (Ex: Banking or Debt Collections)
  • Strong knowledge of Microsoft SQL Server
  • SQL experience: Proficient in writing and executing SQL queries
  • Experience installing and/or upgrading enterprise software
  • Good knowledge of Crystal Reports
  • Skilled in reading and understanding error logs
  • Strong analytical, problem-solving, and multi-tasking skills
  • Strong ability to integrate and communicate effectively, verbally and in writing, with all levels of the organization
  • Ability to present complex information in a clear, concise manner
  • Ability to take initiative and be proactive
  • Knowledge of Microsoft Office 365 is a plus
  • Project management is a plus


  • Salary negotiable
  • Generous paid time off policy
  • Casual work environment working from home for the foreseeable future
  • Medical, dental, and vision available
  • Company sponsored life insurance policy
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
SOA Integration Software Engineer / Datapower / IIB / WMB

Management Decisions, Inc.

Posted 2 weeks ago

VIEW JOBS 11/13/2020 12:00:00 AM 2021-02-11T00:00 We are partnering with a well-known company in health services who is urgently looking for SOA and Datapower consultant to join immediately on a contract basis. The ideal candidate will be well versed in IBM Websphere products with technical knowledge of web services, service-oriented architecture (SOA), and Enterprise Service Buses (ESB). The role will be working in a team environment, this position is responsible for XSLT development and troubleshooting DataPower. The candidate will also assist with Web service setup and Deployment on a Java/J2EE platform. If your background fits and you're ready to hit the ground running, apply now! Note this position will be remote for the next 3-6 months with a return-to-office in Q2 or Q3 of 2021 where there will likely be some expectation of semi-onsite at that time. Candidates either in the Phoenix valley or willing to relocate several months from now are highly preferred. Required Skills & Experience * 4+ years of professional experience * Strong knowledge of XSLT, XML, XML Schema, WSDL, JSON, etc. * IBM / Websphere tools likeDatapower (most critical), Websphere Message Broker (WMB), and IBM Integration Bus (IIB) * Experience in development with IBM WebSphere enterprise architecture integration technologies using IBM Data power * Code migration and implementation * Service Oriented Architecture (SOA) and REST based architecture using IBM products. * Web-Service Proxies, Multi-Protocol Gateways (MPG) and XML Firewalls. * Some knowledge on WebSphere MQ technology and integration of MQ with other products. * Experience implementation digital certificates for SSL mutual authentication. Desired Skills & Experience * Java/J2EE programming * Knowledge of Spring suite of tools * Bachelors or higher in computer science or similar field * Experience in the healthcare industry What You Will Be Doing * Write custom and complex XSLT transformations * Write re-usable frameworks in XSLT * Analyze and optimize XSLT performance and troubleshoot errors * Develop orchestrations in XSLT * Some server administration - setup, web services deployment, etc. The Offer * Competitive Pay: Up to $50/hour, DOE * Contract Duration: 12 Months with opportunity to extend and/or convert to FTE You will receive the following benefits: * Medical & Dental Insurance * Health Savings Account (HSA) * 401(k) * Paid Sick Time Leave * Pre-tax Commuter Benefit Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. #LI-SS1 Management Decisions, Inc. Scottsdale AZ

Software Administrator

Recovery Partners, LLC