This position is responsible for ensuring successful deployments of store systems solutions to Little Caesars stores. The primary role of the Software Administrator is to accelerate the deployment of software products while developing and maintaining a technical advisory relationship with the software development, quality assurance and equipment installation teams. The Software Administrator will provide support for store software systems, existing equipment, and manage equipment as it nears the end of its life cycle. This position will conduct work autonomously and perform work requiring the consistent exercise of discretion and judgement and requires advanced knowledge or education. The position works with confidential and proprietary information.
Provide technical leadership to accurately deploy properly coded and tested software to store assets.
Support in-store installation activities such as test plans, test conditions, and expected results.
Use technical skills and business acumen to build and maintain relationships with key decision-makers and developers to evaluate hardware and software systems and leverage those relationships to avoid technical inhibitors and deployment delays.
Brainstorm with technical developers and stores to discuss strategy and deployment.
Analyze reported issues to identify root cause and refer to appropriate technical developers. Follow up with franchisees and corporate stores on resolution.
Facilitate the creation and presentation of readiness plans for planned software deployments (i.e.: Ultra Metrics and Franchise Connect).
Support QA in the development of test plans, test conditions and expected results.
Responsible for engineering and design and testing of all store systems equipment in use and proposed for future use.
Drive the development and coordination of software deployment schedules.
Develop, define and publish key metrics on the effectiveness of each deployment.
Prepare and provide periodic status reports stakeholders, managers and end users group.
Forecast new items that are needed.
Minimum Skills, Knowledge and Abilities:
Bachelor degree in Information Technology, Computer Science or related field. Equivalent experience in hardware and software deployment may be considered.
Minimum of (2) years of technical experience working with LCE software systems (i.e. CaesarVision, POS or other store systems).
Strong communication skills with the ability to document deployment issues, explaining issues and resolutions to a group of technical and non-technical store personnel and effectively communicating with internal and external stakeholders.
Previous background in task automation.
Comprehension of the Software Deployment Lifecycle.
Demonstrated ability to work with various levels of colleagues and franchisees from top management to new hires.
Proven analytical, problem-solving and decision making skills.
Ability to organize, prioritize and multitask
Internally motivated and able to work proficiently, both independently and in a team environment.
Strong initiative to find ways to improve solutions, systems and processes.
Preferred Skills, Knowledge and Abilities:
Franchise, retail or store technology Industry experience.
QSR or Retail Technology experience.
Evidence of ongoing pursuit of technical knowledge and experience.
This is a full-time position that requires in-assistance person directly or remotely during traditional and non-traditional business hours. This can include nights, weekends and holidays.
While performing the duties of this job, the employee is regularly required to sit and responds to phone inquiries for help.
Based on deployment schedule, extended or non-traditional hours may be required.