Softpro Administrator

SUMMARY OF POSITION:

DF Title, LLC dba Golden Dog Title & Trust is seeking a dedicated SoftPro Administrator to join our dynamic team. As a SoftPro Administrator, you will play a crucial role in providing technical assistance and support to users of SoftPro, a leading software solution for real estate title, closing, and escrow processes. Your primary responsibility will be to ensure our staff receive prompt and efficient resolution to their software-related issues, while also providing guidance and training as needed. This position offers an exciting opportunity to work with cutting-edge technology and make a meaningful impact on our business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure backup, recovery, security, availability, maintenance, and performance of enterprise database technology.

• Create, maintain, monitor, and test backup and recovery jobs.

• Resolve database issues and help to determine root cause.

• Perform administration, installation, upgrade, configuration, and patch management of all enterprise database technology.

• Diagnose and escalate complex issues to appropriate internal teams or third-party vendors for further investigation and resolution.

• Perform on-call support.

• Recommend database technology features/functions to application developers.

• Conduct software training sessions for staff, either one-on-one or in group settings, to ensure they are proficient in using SoftPro software.

• Assist with testing and evaluating IT vendor products.

• Review application designs for compliance with production acceptance requirements.

• Provide critical technical input and expertise in large-scale projects.

• Continuously seek opportunities for process improvement and contribute to the enhancement of our support operations.

EXPERIENCE, SKILLS, KNOWLEDGE:

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

• Proven experience (2+ years) providing technical support for software applications.

• Strong understanding of real estate title, closing, and escrow processes is highly desirable.

• Proficiency in troubleshooting Windows operating systems, SQL databases, and network configurations.

• Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to non-technical users.

• Exceptional problem-solving skills with a keen attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

• Prior experience working with CRM systems and ticketing tools (e.g., Salesforce, Zendesk) is a plus.

• Knowledge of Python is a plus, with the ability to write scripts for automation and data manipulation tasks.

• Collaborative mindset with the ability to work effectively in a team environment.

• Strong problem-solving skills with the ability to diagnose and resolve database-related issues efficiently.

• Proactive approach to identifying and addressing potential performance bottlenecks and security vulnerabilities.

PHYSICAL DEMANDS:

While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.

In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodation can be made to enable employees with disabilities to perform the described essential functions of the job.

Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer