Soft Count Lead

Three Rivers Casino Coos Bay , OR 97420

Posted 6 months ago


Along with the Soft Count Manager; responsible for supervising and training the team for the drop and count of the EGM machines as well as storage and shredding of EGM Tickets.


  • Supervise the Drop from 6 am to 8 am at a minimum of two (2) days a week.

  • Ability to make sound decisions during high pressure situations.

  • Work closely with and able to answer questions/resolve issues with Audit, Security and Cage.

  • Supervise personnel by giving and receiving feedback.

  • Work closely with the Soft Count Manager making recommendations regarding personnel performance and how to better the count and drop processes.

  • Operating and resolve issues with a variety of Soft Count equipment.

  • Ensure the integrity and completion of all Soft Count transactions & Drop procedures on the days scheduled to work.

  • Held accountable, to a high degree, for accuracy and thoroughness of departmental policies & procedures.

  • Enforce TRC Policies and Procedures, Drop Team/Soft Count Procedures at all times.

  • Authorize changes in schedule as needed for Late Call/No Shows.

  • Promote teamwork and quality service through daily communication and coordination with all departments, including needed property or service concerns.

  • Integrate the Three Rivers brand purpose into all processes, communications and guest/team member experiences.

  • Maintain awareness of, and effectively communicate to other staff, property-wide/company promotions, events and programs. Keep fellow team members/guests informed regarding the direction of the organization.

  • Ensure that all fellow team members will adhere to and deliver Superior Guest services striving to exceed our internal and external guest expectations.

  • Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.

  • Ensure living the brand/purpose in all work activities: "Every day, we deliver uncommonly kind experiences that connect people to the coast."

  • Communicate effectively both orally and in writing.

  • Other duties as directed by management.


  • Supervise and train team in the EGM drop, EGM count, and EGM Ticket storage and shredding of relevant documents.

  • Supervise and train the proper procedures for counting, verifying and strapping all of currency and gaming chips.


  • Must be able to work in fast paced atmosphere in a confined space.

  • Must be able to work in a smoke-filled environment.

  • Must be able to be on call from 6 am to end of count, 7 days a week.

  • Must be able to be contacted to work unscheduled extra hours & overtime as needed.

  • Must be able to work all shifts, weekends, holidays & special events as needed.


  • Must be able to stand up to 10 hours at a time.

  • Must be able to move up to fifty (50) pounds.


  • Must be at least 21 years of age.

  • Must possess a High school diploma or equivalent.

  • Must have minimum of 6 months experience in Three Rivers Casino Soft Count department.

  • Must possess a working knowledge of MICs used for Drop Team/Soft Count.

  • Must possess excellent cash handling experience as well as basic math skills.

  • Must possess organizational and planning skills.

  • Previous supervisory experience preferred.

  • Must be able to work with and manage diverse work crew.

  • Must possess reasonable ability to communicate in English.

  • This position is subject to pre-employment drug testing and criminal history background check which may include fingerprinting.

  • Must have employment eligibility in the U.S.

  • Must receive and maintain a valid gaming license from the Tribal Gaming Commission.

  • Indian preference will be observed in the hiring process.

Guest service is the foundation of our success at TRCR, and good relations between Team Members and guests is essential. In addition, we operate 24 hours per day, 7 days per week. Therefore, the following criteria apply to all TRCR Team Members, regardless of the position they occupy:

  • Maintain appearance standards as outlined in TRCR Handbook.

  • Interact with the guests or general public in a courteous, professional and efficient manner.

  • Maintain a good attendance record as outlined in TRCR Handbook.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Department Supervisor / Lead


Posted 2 months ago

VIEW JOBS 8/21/2019 12:00:00 AM 2019-11-19T00:00 Are you looking for a job that offers more responsibility, more pay, and more opportunity? As an hourly supervisor, you are responsible for an entire area of the store. Sales associates in your area will look to you for leadership, direction, training, and support. You are accountable for merchandise availability, department standards, and financial performance of your area. But you're not in it alone. You'll have the full support of your fellow department managers, assistant managers, and store manager. Plus, we offer additional specialized training through local Walmart Academies to teach you everything from leadership skills to running your department. Duties and Responsibilities * Ensure customer satisfaction by greeting and answering their questions * Tour your department to ensure it meets our customers' expectations * Work hand-in-hand with sales associates to get the job done * Prepare and plan for upcoming events that will impact your department * Ability to communicate, take direction at all levels, and turn it into action * Use basic math skills to maintain accurate inventory levels #storejobs Preferred Qualifications * Supervisory experience or experience in a retail environment preferred About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? All the benefits you need for you and your family * Multiple health plan options * Vision & dental plans for you & dependents * Associate discounts in-store and online * Financial benefits including 401(k), stock purchase plans and more * Education assistance for Associate and dependents Frequently asked questions * On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. * Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. * How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. * What are the recommended Internet Browsers for applying for open roles? * Internet Explorer 8.0+ * Firefox 4.0+ * Safari 4.0+ * Chrome 12+ See All FAQs Recently viewed jobs Wal-Mart Coos Bay OR

Soft Count Lead

Three Rivers Casino