The County of Volusia is seeking a Case Worker. This position may report to any of Human Services' offices located in Daytona Beach, DeLand, New Smyrna Beach, or Orange City and will be responsible for screening and interviewing applicants for eligible emergency services to include evaluating income, family status and related information. Candidate will be required to perform administrative duties, such as compiling and maintaining client case files. A solid understanding of how to work with people from diverse backgrounds is required in this role. The candidate must be friendly and patient and able to quickly develop a rapport with clients and other involved parties. Candidate must have strong computer skills, great written and oral communication, as well as, interview and customer services skills. Must have basic knowledge of Microsoft Word and Excel.
(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Screens and interviews applicants for County emergency services.
Evaluates income, family status and related information.
Makes proper disposition or referral of case, on basis of eligibility.
Counsels with applicants for assistance to determine eligibility under existing laws and regulations.
May occasionally make home visitations.
Performs casework services directed toward the returning of participants to self-support and self-care.
Acts in a liaison capacity with medical personnel. Interprets policies.
Consults with and makes referrals to specialists as may be necessary.
Advises clients on a wide variety of social and financial problems arising in conjunction with available social services.
Confers with supervisors on difficult assignments.
Prepares reports with correspondence on assigned cases and maintains related status records.
May be assigned to other office locations based on operational needs.
Attends work on a regular and consistent basis.
Must adhere to Federal, State, County and Local ordinances.
Responds to emergency situations.
Performs other duties as assigned.
Bachelor's in Social Work, Sociology or related field and at least one (1) year of experience in social work or related area (For example: case management). Candidate must possess and maintain a valid Florida Driver's License at the time of hire. A comparable amount of education, training, or experience may be substituted for the minimum requirements. Having met the minimums, the preferred candidate will have at least two (2) years of experience in a social service office assessing applicant's eligibility for housing and utility assistance.
Knowledge, Skills & Abilities
Knowledge of the principles and practices of social work and the recognized casework methods and techniques.
Knowledge of applicable laws, rules, and regulations relating to providing public assistance and medical care.
Able to achieve rapport and to establish effective relationships with applicants, victims, law enforcement officers/agency staff, their relatives, and other interested persons.
Able to conduct correspondence and to prepare and submit comprehensive reports.
Able to operate a motorized vehicle.
Able to communicate effectively, both orally and in writing.
Able to work under stressful conditions
Able to interact effectively with others.
Must be able to relocate to other county locations based upon operational needs
Environmental Demands: Inside work. Some exposure to inclement weather to include, but not limited to rain, heat, and/or wind.
Physical Demands: Sedentary work. Ability to see, hear, talk; finger dexterity.
Visual acuity (peripheral vision, depth perception) necessary to operate a motorized vehicle.
Accounting/EMS addendum: Light work which may require walking or standing to a significant degree, lifting and carrying up to 15 pounds., Ability to reach, see impressions through the eyes, express or exchange ideas by means of spoken word.
Mental Demands: Ability to read and comprehend technical documents, rules, guidelines, procedures, instructions, manuals, reports, memos, and letters. Ability to perform basic mathematical computations. Ability to apply rules, policy, and procedures to real life situations. Ability to complete forms. Ability to write letters, summaries, etc., detailing information and data.
Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce.
County Of Volusia