Under supervision, to perform professional work involving the delivery of social work services to individuals and families in need of counseling and referral services; and to perform other duties as required.
Example of Duties
Makes initial contact with and receives referrals of clients with a variety of problems which require social work assessment and/or intervention.
Conducts assessments of client needs through interviews, collateral contacts and other investigations, develops a casework plan with clients, and performs agreed-upon and necessary casework services.
Maintains a caseload involving clients with personal, family, or socio-economic problems and attends to the related protection and safety needs.
Counsels and provides intervention and case management services, coordinating the various social, community, and other services received by the clients.
Informs clients of available programs and services to meet their individual needs, and encourages participation in the most appropriate activities; or ensures participation in court-mandated services.
Initiates and maintains contacts with the courts, schools, mental health, and community agencies to assist individuals and families in need of a variety of human services.
Attends and participates in staff development programs, including in-service training, staff meetings, and professional seminars.
Provides consultation to other social work personnel and para-professionals.
Serves as a representative of the department to interested individuals, professionals, and community groups.
Acts as a department liaison, providing casework direction and supervision to providers of contracted services.
Prepares social histories and family assessments, reviews results and recommendations with supervisor and makes recommendations concerning case dispositions, and testifies at court and administrative hearings as required.
Establishes and maintains effective working relationships with clients, families, caregivers, service providers, volunteers, community agencies, and the public.
Prepares and presents oral and written reports.
Maintains detailed case records, and develops and prepares statistical reports as required.
Performs emergency government duties as assigned in event of Waukesha County Emergency Government declaration.
Performs other duties as required.
Essential Knowledge and Abilities
Considerable knowledge of social work principles and methods.
Considerable knowledge of financial, health, mental health, and community resources.
Considerable knowledge of the federal, state, and local rules, regulations, and statutes governing the delivery of human services.
Considerable knowledge of social problems such as family disorganization, domestic violence, abuse and neglect, discrimination, disability, poverty, unemployment, aging; and their effect on the individual and their families.
Considerable knowledge of human behavior, dynamics of groups and families, interpersonal relations, and social interaction.
Working knowledge of social welfare programs, and the role of public human services agencies in providing services.
Working knowledge of evidence-based practices and ability to integrate into case planning and practice.
Working knowledge of confidentiality statutes and requirements, including the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
Working knowledge of computerized department program software, including electronic health record, Internet access, and database, spreadsheet, and word processing programs.
Ability to provide social treatment to clients with problems.
Ability to interpret human services programs and explain programs and services available to clients, families, and stakeholders.
Ability to respond appropriately in a crisis situation and provide skilled intervention to clients with severe problems.
Ability to develop appropriate plan of services and to implement the plan with individual clients and their families.
Ability to participate in multi-disciplinary decision making and services coordination as appropriate.
Ability to utilize word processing, database, and spreadsheet programs.
Ability to prepare, present, and maintain accurate records and reports.
Ability to communicate effectively, both verbally and in writing.
Ability to establish and maintain effective working relationships with clients, families, caregivers, services providers, volunteers, community agencies, and the general public.
Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.
Ability to plan and organize work effectively.
You must meet these minimum Training and Experience requirements:
b. A bachelor's degree from a recognized college or university with at least four courses in sociology, social work, or psychology, plus one year of professional social work experience.
Access I - General Unit Description
The Access Unit is responsible for information and referral services as well as assessments in
the areas of child abuse/neglect, requests for out of home placement, and fulfillment of various
court intake functions.
Initial Assessment Social Workers serve as the assessors of a broad variety of referrals from the
community. These referrals can be by telephone, written requests/reports or "walk ins". The
staff needs to gather accurate and necessary information to properly assess these concerns and
to determine the appropriate agency response.
"Our mission is to serve individuals and families of Waukesha County by providing quality and professional initial contact services. These services include information and referral, crisis intervention, protective services, counseling, prevention and education, and assessment of the need for additional department involvement. Collaboration and coordination with Department and community professionals is essential to effective intervention. We are committed to providing appropriate levels of intervention and protection, while encouraging families to utilize their strengths toward independence and self-sufficiency whenever possible. While adhering to legal mandates, our work will be conducted in an atmosphere of respect, compassion and confidentiality."
Summary of Duties and Responsibilities
Information and Referral
Prevention and Education
Child Abuse/Neglect Investigations
Child Welfare Intervention
Assess Child Placements Requests
Juvenile Court Activity
Short Term Crisis Counseling
40-hour workweek. Monday - Friday 8:00 to 4:30. Evening hours can be expected.