Social Worker III - QA

Revised Posting - Previous Applicants do not need to reapply.

Open Recruitment Until Filled.

Position(s) located in the Performance Management Division

Potential for Telework/Remote options may be considered based on training, quality assurance, performance, and/or business needs.

DUTIES: The primary purpose of this team is to provide training and to use quality assurance analysis and case reviews to assure compliance with federal, state, and agency policies.

 This position has the responsibility of reviewing records and conducting service audits.  This will be achieved by analyzing cases, compiling individual and team data, developing, and analyzing agency wide reports, and implementing standardized work methods.

Quality assurance analysis and program review is essential to assure quality social work services are provided.  This position is responsible for quality assurance analysis and reporting and providing feedback to supervisors regarding their findings.  This feedback shall include organization of work, work methods, policy clarification and whether basic social work practices are being applied.

This position is focused on ensuring that all services staff are administering the program uniformly, accurately, and timely through the use of standardized forms and interpretation of policy.  This employee's s primary responsibility is to monitor performance, using case reviews, process reviews and data analysis.

 This employee uses case reviews to evaluate adherence to State and Agency policy guidelines and to assess the quality of work performed by the case manager. This employee will also perform other duties as directed by their immediate supervisor or the services director as they pertain to assuring quality performance in the services provided by the agency.  This employee will have input in the developing of training, which reduces error rates, improves program integrity, and enhances services provided.

MINIMUM QUALIFICATIONS: Master's degree in social work from an accredited school of social work; OR Bachelor's degree in social work from an accredited school of social work and completion of the Child Welfare Collaborative (Child Welfare positions only); Bachelor's degree in social work from an accredited school of social work and one year of directly related experience; OR a Master's degree in counseling in a human services field and one year of social work or counseling; OR a Bachelor's degree in a human services field from an accredited college or university and two years of directly related experience; OR Bachelor's degree from an accredited college or university and three years of directly related experience; OR an equivalent combination of training and experience. Directly Related Experience is defined as Human Services experience in the areas of case management, assessment and referral, supportive counseling, intervention, psycho-social therapy and treatment planning.

PREFERRED EDUCATION & EXPERIENCE:  Preference will be given to applicants who have related work experience in the performance of quality assurance functions, or evaluation activities in a human services agency.

KNOWLEDGE, SKILLS and ABILITIES: Thorough knowledge of social work principles, techniques, and practices, and their application to complex casework, groupwork, and community problems.

Considerable knowledge of a wide range of medical, behavioral, and/or psychosocial problems and their treatment theory. Considerable knowledge of family and group dynamics and a range of intervention techniques, governmental and private organizations, and resources in the community, laws, regulations, and policies which govern the program. General knowledge of the methods and principles of casework supervision and training.

In certain settings, considerable knowledge of medical terminology, disease processes and their treatment as they relate to decisions regarding clinical interventions and appropriate therapies based on medical or psychological diagnosis. Skill in establishing rapport with a client and in applying techniques or assessing psychosocial, behavioral, and psychological aspects of client's problems. Ability to supervise, train, or instruct lower-level social workers, students, or interns in the program.

Ability to establish and maintain effective working relationships with members of case load and their families, as well as civic, legal, medical, social, and religious organizations. Ability to express ideas clearly and concisely and to plan and execute work effectively.

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

Duties of this position require the use of the employee's personal vehicle.

This position will be required to assist in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED. APPLICATIONS WILL BE CONSIDERED INCOMPLETE IF WORK HISTORY IS NOT UP TO DATE. PLEASE MAKE SURE THAT YOUR APPLICATION CONTAINS ALL RELEVANT INFORMATION.

A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources @ (910) 677-2580.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting-edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values

A quality customer experience, business operations and employee experience represent our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.