Social Worker (Pact)

Department Of Veterans Affairs North Little Rock , AR 72199

Posted 2 months ago

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If you are a current, permanent VA employee or Federal employee from another agency, you should apply under CBST-11209147-21-AK.

The primary duty assignment for this position is mission dependent and may include Primary Care Clinics, Specialty Care Clinics, Walk Ins, or other social work coverage areas as defined by social work supervisor.

Learn more about this agency


Clinical Functions:

  • Possesses a high level of skill and expertise to establish and maintain effective therapeutic relationships with Veterans/support systems. Independently works with Veterans/support system who are experiencing a wide range of complicated medical, psychiatric, emotional, behavioral, financial, and psychosocial Issues.

  • Independently identifies high-risk needs and follows VHA Integrative case management standards of practice, in order to respond both effectively and consistently to the whole health care needs of the Veteran, regardless of care setting. See VHA Directive 1110.04, September 6, 2019.

  • Independently completes an appropriate (brief or comprehensive) psychosocial assessment to determine the psychosocial functioning and needs of Veterans and/or their support systems. Utilizes the assessment in facilitating the Veteran's action plan to maximum use of treatment programs/resources for attainment of the highest feasible level of independence that is practicable.

  • Actively participates and collaborates with the Patient Aligned Care Team (PACT) members and with Veterans/support systems to implement patient centered care that is personalized, proactive and patient driven healthcare. See VHA Handbook 1101.10(1), amended May 26, 2017.

  • Possesses a working knowledge and experience In use of medical and mental health diagnoses, disabilities, and treatment procedures, including acute, chronic and traumatic Illnesses, and medical terminology.

  • Provides Advanced Directive education to Veterans/support system and assists completing the appropriate forms. Also assists the Interdisciplinary team with identifying appropriate decision makers if Veteran is unable to make own decision (Next of Kin, HCPOA, Legal Guardian). Facilitates advanced care planning group visits with Veterans and support system (as appropriate). See VHA Handbook 1004.02, Advance Care Planning and Management of Advance Directives.

  • Collaborates with Veterans/support systems and the interdisciplinary treatment team members to ensure that appropriate VA and Community placements/referrals are completed in a timely manner. VA and Community placements or referrals can involve, but are not limited to, referrals to contract nursing homes, Community Living Centers, community nursing homes, residential care homes, assisted living facilities, inpatient and outpatient hospice services.

  • Possesses knowledge and ability to independently implement appropriate interventions, facilitate psycho-educational classes, and supportive groups for Veterans/support systems.

  • Provides consultation and education to Veterans/support systems regarding community resources, VA benefits and specialty programs, and advance directives. This Includes maintaining knowledge of the process for accessing and/or coordinating community-based services, including information and referral for additional services from other VA programs, other government programs, and community programs.

  • Provides consultation to other treatment team and staff members regarding psychosocial needs of Veterans/support systems and the impact of the identified psychosocial problems on the Veteran's healthcare planning and compliance with treatment.

  • Possesses skills and knowledge to provide case management services to Veterans and their families throughout the continuum of care. The incumbent will be able to appropriately utilize principles of human growth and development over the life span and will be able to assist Veterans in coping with the loss and grief experiences from disability and terminal illness.

  • Possesses and demonstrates ability to communicate effectively, both orally and in writing, with people from varied backgrounds. Complies with established Social Work Service documentation standards.

  • Performs other duties as assigned

Non-Clinical Functions:

  • Keeps their supervisor apprised of problems and recommended solutions to problems encountered in the area of responsibility.

  • Ensures professional growth through continuing education by complying with licensure requirements and continuing education as appropriate to the area of assignment Completes all Mandatory Talent Management System (TMS) and Basic Life Support (BLS) within required timeframes.

  • Assists with the orientation and mentoring of newly hired social workers and, serves as a field Instructor for social work students, If interested and qualified.

  • Maintains a level of productivity and quality consistent with the complexity of the assignment and consistent with Social Work, Joint Commission, CARF and facility standards.

Work Schedule: M-F, 8:00a - 4:30p (required to participate in SMS holiday coverage)

Telework: Not available

Virtual: This is not a virtual position.

Functional Statement #: PD000000

Relocation/Recruitment Incentives: Not authorized

Permanent Change of Station (PCS): Not authorized

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0185 Social Work

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  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to a background/security investigation

  • Must be proficient in written and spoken English

  • Selected applicants will be required to complete an online onboarding process

  • Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP)


Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

  • English Language Proficiency: Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. 7403(f).

  • Education: The Social Worker must meet the following requirement: Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to to verify that the social work degree meets the accreditation standards for a masters of social work.

  • Licensure: Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found by going to

Preferred Experience:

Preferably one year experience in medical social work

Able to work with both internal and external customers

Able to deal with difficult and challenging situations

Able to work in a fast paced environment

Grade Determination:


Experience: Appointment to the GS-11 grade level requires completion of a minimum of one year of post-MSW experience equivalent to the GS-9 grade level in the field of health care or other social work-related settings, (VA or non-VA experience) and licensure or certification in a state at the independent practice level.


Education: In addition to meeting basic requirements, a doctoral degree in social work from a school of social work may be substituted for the required one year of professional social work experience in a clinical setting.

Demonstrated Knowledge, Skills and Abilities:

1.Knowledge of community resources, how to make appropriate referrals to community and other governmental agencies for services, and ability to coordinate services.

2.Skill in independently conducting psychosocial assessments and treatment interventions to a wide variety of individuals from various socio-economic, cultural, ethnic, educational and other diversified backgrounds.

3.Knowledge of medical and mental health diagnoses, disabilities and treatment procedures (i.e. acute, chronic and traumatic illnesses/injuries, common medications and their effects/side effects, and medical terminology) to formulate a treatment plan.

4.Skill in independently implementing different treatment modalities in working with individuals, families, and groups who are experiencing a variety of psychiatric, medical, and social problems to achieve treatment goals.

5.Ability to provide consultation services to new social workers, social work graduate students, and other staff about the psychosocial needs of patients and the impact of psychosocial problems on health care and compliance with treatment.

References: VA Handbook 5005/120, Part II Appendix G39 dated 09/10/2019, SOCIAL WORKER Qualification Standard. This can be found in the local Human Resources Office.

The position is at the full performance level of GS-11.

Physical Requirements:Employee will be stationed in an office and will see Veterans in a Primary Care office setting. Employee will also assist Veterans by phone. Will require sitting, computer work, and phone usage. (See VA Directive and Handbook 5019, Employee Occupational Health Services).


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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Social Worker (Pact)

Department Of Veterans Affairs