Social Worker

We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it's time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.

At Collective Health, Care Navigation plays a crucial role in helping people get the right support at the right time across a wide range of complex health needs. Care Navigation is a comprehensive care management program made up of our team of pharmacists, social workers, nurses, dietitians, and care coordinators who support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare system. In joining our Care Navigation team, you'll have the important role of helping our members achieve better health at a lower cost. You will report to the Senior Manager of Care Navigation.

What you'll do:

• Leading outreach efforts to high-risk individuals with complex medical conditions through telephonic or electronic outreach

• Completing telephonic social work assessments and care plans for patients with behavioral, social, financial and environment problems

• Educating and empowering members using decision support through multiple modalities including telephone and email to help members achieve their health goals

• Identifying and discussing current barriers related to member's current condition, and provide interventions to address these barriers

• Providing emotional support, assisting with benefits and behavioral health navigation

• Coordinating a range of services, including community resources and health benefit resources

• Utilizing motivational interviewing to assist members to become self sufficient in their care planning

• Participating in clinical interdisciplinary rounds

• Working collaboratively on co-managed cases with nurses, pharmacists, and dietitians

• Working cross functionally with other teams to assist with benefits and claims questions

• Participating in program case rounds and providing input for process improvement opportunities and resources for team

• Will be required to take call as scheduled

• Required Travel: 2 days per quarter with client-facing and member-facing presentation and interaction

• Other duties as assigned

To be successful in this role, you'll need:

• You have an MSW or LCSW from an accredited school of Social Work

• You do not require hours of supervision for licensure. Collective Health will not be able to provide supervision for clinical hours. Collective Health will not provide supervision or experience with Clinical Psychosocial Diagnosis, Assessment, Treatment, Individual or Group Psychotherapy.

• Experience in case management; experience at a payer is a plus

• Bilingual Preferred (English/Spanish)

• You are passionate, empathetic, and excited to help people

• You are independent, tenacious, and capable of identifying and implementing best practices

• You are capable of thinking creatively to implement care navigation solutions that challenge status quo

• You are driven, able to carry a caseload and prioritize to complete daily tasks and outreach

• You are tech savvy; able to talk, type, and navigate an electronic chart with ease

• Proficient in Google suite, such as Google Sheets, Docs, etc.

• You are excited to work in a telephonic social work role

• You are okay with a role that does not involve providing individual therapy

• You are a problem solver using best practices to achieve goals

• You are comfortable with ambiguity and open to collaborating with people across different teams

• Additional Case Management Certification is a plus

• Discharge planning, complex care coordination, behavioral health, and/or home health, oncology, behavioral health, autism, pediatrics, and/or maternity experience a plus

• A strong moral compass and commitment to Collective Health's core values of integrity, transparency and trust

Pay Transparency Statement

This is a hybrid position based out of our Plano, TX office, with the expectation of being in office at least three weekdays per week. #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.

Plano, TX Pay Range

$92,000-$115,000 USD

About Collective Health

Collective Health is the leading health benefits platform that brings together medical, dental, vision, pharmacy, and program partners into an integrated solution that better enables employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and helping control costs and improve outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.

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