Social Tools Manager

Jeffreym Consulting New York , NY 10001

Posted 4 months ago

We are seeking an digitally savvy professional to help us optimize our large brand client's social media tools. This person would create, manage, optimize, and consult on social tool platforms to allow brands to consistently deliver valuable customer experiences at every social touch point. The right individual will care about adding value to every interaction they have and will become a vital company resource, representing our team with passion and optimism.

Responsibilities:

  • Manage and optimize configuration of current client's social media tools, to ensure their continued success with the platform
  • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
  • Ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
  • Maintain platform relevancy according to changes business needs
  • Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
  • Assist your team in providing insight to client health, and working to win new business and/or grow existing accounts
  • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
  • Ensure that every client derives the most value possible from the platform
  • Consult client on best practices based on social media end user experience as well as back end tool optimization

Requirements

  • 1-3 years of social media community management or digital marketing
  • 1-3 years of experience in enterprise software familiarity, management and/or implementation
  • Passion for solving client challenges and commitment to client delight
  • Knowledge and understanding of enterprise social media tools such as Sprinklr or Spredfast
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • Excellent written and verbal communication skills
  • Strong technical background with advanced computer skills
  • Strong analytical skills
  • Ability to work independently and as a member of a team
  • Demonstrate experience and a passion for the social media technology universe
  • Extremely strong communication and presentation skills
  • Fluency in social media, social media platforms and direct experience in working with or for social media management software is preferred
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Social Tools Manager

Jeffreym Consulting