Social Services Program Manager (Promotional)

Introduction

YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY�
THIS IS A NEW�PROMOTIONAL EXAMINATION.��The eligible list resulting from this examination
will cancel any existing list and may last approximately one year, but can be
extended.��Qualified applicants must be current county employees and have completed
the equivalent of six months of continuous service following a regular
appointment in the Alameda County classified service (non-classified includes
the District Attorney's Office, the Medical Center, and the Superior Court) by
last day for filing.��A regular appointment does not include
provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.
Applications
must be in the possession of the Human Resource Services Department by 5:00
p.m. on the Last Day for Filing.��
Applications
will only be accepted online.

DESCRIPTION
ABOUT ALAMEDA COUNTY
�
Alameda County is the seventh most populous county in California and is characterized by its rich diversity and culture as one of the most ethnically diverse regions in the Bay Area and the nation. It is home to over 1.6 million people living in 14 incorporated cities as well as in six unincorporated communities and rural areas throughout the 821 square miles of the County. The County enjoys a varied geography ranging from urban marinas to rolling open spaces to hillside lakes and streams.
THE SOCIAL SERVICES AGENCY
The Alameda County Social Services Agency (SSA) is
comprised of 2,400 men and women working collectively and in partnership with
community-based organizations to serve the needs of the community. Services are
provided through four departments: Administration and Finance, Adult and Aging
Services, Children and Family Services, and Workforce and Benefits
Administration. To learn more about the Alameda County Social Services Agency,
please visit the website at https://www.alamedasocialservices.org/.��
THE POSITION
Under general direction the position will supervise, plan, staff,
organize, and direct the operation of designated social services programs
comprised of multiple units within a subdivision of the Social Services Agency;
and incumbents will perform related work as required.

�
THE IDEAL CANDIDATE
The ideal Social Services Program Manager has thorough knowledge related
to social work principles and laws, and clearly understands the mission, values
and role of the Agency including: �its policies, procedures, programs and
services; and can effectively communicate this understanding to staff and the
community.
�
Critical attributes for success in the position include:
�
�
���Exceptional communication skills, both written and oral, and the ability
to communicate effectively with diverse audiences and in a variety of contexts.
�
���Ability to identify and understand complex problems and concepts, apply
logical thinking and quantitative methods to gathering and analyzing
information, make decisions and exercise good judgment based on available data,
design solutions to problems and formulate and articulate action plans
proactively and collaboratively.
�
���Outstanding organizational skills, including the ability to prioritize
tasks effectively and work on multiple projects simultaneously.
�
���Sets high goals for personal and group accomplishment while leading
through the Agency's vision and values; using sound supervision techniques and
being a positive role model for change and advancement of the work of the
Department and Agency.
�
���Ability to actively listen and respond effectively in a changing
environment; having a commitment to facilitating the implementation and
acceptances of change in the workplace.
�
���Proficient collaborator skills; adept in identifying opportunities and
taking action to build strategic relationships to help achieve business goals.
�
���Great understanding of local government programs and passion to provide
high quality public service.�
�
���Demonstrates interpersonal sensitivity while providing guidance and
leadership in a fast paced, high stress environment.
�
���Excellent customer service skills and ability to problem solve and
resolve conflicts between staff, clients, community agencies and advocacy
partners.
�
���Knowledge and awareness of diverse population SSA serves, the barriers,
challenges, and socio-economic factors that clients encounter that adversely
affect healthy individual and family well-being.
�

���Embraces cultural humility and understands how institutional systems,
policies, and procedures may contribute to inequitable treatment and disparity
in services.
�
THE POSITION
Under general direction the position will supervise, plan, staff,
organize, and direct the operation of designated social services programs
comprised of multiple units within a subdivision of the Social Services Agency;
and incumbents will perform related work as required.
THE VACANCIES
While the immediate vacancies for this position are�in�Adult
& Aging Services and in Children & Family Services,�the eligible list resulting from this recruitment and
selection process may be utilized to fill future vacancies in other divisions
within the Social Services Agency.

MINIMUM QUALIFICATIONS

Either I

The equivalent of four years of full-time experience as a Social Work Supervisor, Supervising Eligibility Technician, or similar first-line supervisory classification in the Social Services Agency (possession of a bachelor's degree in a social service field may be substituted for two years of the required experience; a master's degree in a relevant field for three years).

Or II

The equivalent of two years of full-time experience as an Administrative Specialist or equal or higher-level administrative class in the Alameda County classified service. (Non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts.)

Or III

The equivalent of six years of full-time experience at least at the first-line supervisory level in a human/social services agency (possession of a bachelor's degree in a social service field may be substituted for three years of the required experience; a master's degree in a relevant field for four years).

License:

Most positions require possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most
suitably qualified candidates will possess the following competencies:
Knowledge of:

• Organization, programs and functions of the various departments of the Alameda County Social Services Agency.
• Federal, State and local laws, codes and regulations pertinent to social services, economic opportunity and employment program.
• Principles of supervision, training, and evaluation.
• Community resource development.
• Social work principles and casework techniques.
• Psychological, socioeconomic and the other factors that may affect client and family functioning.
• Client and public relations.
• Automated system capabilities and applications.

Abilities:

• Oral communication.
• Written communication.
• Decision making.
• Analytical and problem solving.
• Planning and organization.
• Management control.
• Leadership.
• Interpersonal sensitivity.
• Flexibility.

Selective Certification Criteria:

When assigned to a Children's Protective Services Division, incumbents will be required to possess a master's degree in Social Welfare (MSW) from an accredited school of social work, which included a supervised field placement providing social casework and counseling services to individuals and families; or possess a master's degree from an accredited college or university in Counseling or Clinical Psychology, with a specialization in Marriage, Family and Child Counseling (MFCC), based on a two-year program (72 quarter or 56 semester units), which included a supervised field placement as part of the course curriculum; or possess an MFCC license.
Special Requirement: �
When assigned to the Children and Family Services Department, incumbents will be required to be on-call for the Emergency Response Unit on a rotating basis.� This will require the incumbent to be available on evenings and weekends during their assigned rotation.��

EXAMINATION COMPONENTS

The examination will consist of the following steps:
The examination will consist of the following
steps:�
1.������������ A
review of candidates' applications to verify the achievement of the minimum
requirements. Qualified applicants will proceed to the next step which is an
oral examination/interview.�
2.������������ The
oral examination may include situational exercises. The examination will be
weighted as 100% of the total examination score and may serve as a hiring
interview.��Candidates must attain a qualifying rating on each
portion of this recruitment.
WE
RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS
Alameda County utilizes a Civil Service Selection System
founded on merit. Such a system is competitive and based on broad recruitment
efforts and equal opportunity for qualified applicants to test in an
examination process designed to determine the qualifications, fitness and
ability of competitors to perform duties of the vacant position. Many of our
recruitments are targeted and specific to the needs of a current vacant
position, in which case, the eligible list may be exclusively used for that
current vacant position. Other recruitments many be more broadly used for both
current and future vacancies, or for other alternate jobs with comparable
scopes of work.

To learn more about our recruitment and selection process, please
visit the "What You Need to Know" section of our website,�www.acgov.org/hrs

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable
notice in advance of any examination process which will require their
attendance. The following dates are�tentative�and
subject to change based on the needs of the Agency.
TENTATIVE RECRUITMENT PLAN:�
Deadline for Filing:
5:00:00

PM, Friday, July 12, 2024
Review of Minimum

Qualifications:
Monday,

Friday, August 2,, 2024
Civil Service Oral Examination:
Week of September16,
2024

�Combined Process
WE
RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION
PLAN
Alameda
County and the Human Resource Services Department will make reasonable efforts
in the examination and/or selection process to accommodate qualified
individuals with disabilities and/or medical conditions in
accordance/compliance with the State Fair Employment and Housing Act (FEHA),
Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable
Accommodation Policy and applicable statutes. To request accommodation due to a
disability/medical condition during this or other phases of the examination/selection
process, please contact the assigned Human Resources Representative listed on
the job announcement�before the last date of filing. Alameda
County requires applicants to provide supporting documentation to substantiate
a request for reasonable accommodation. In order to qualify for a reasonable
accommodation, applicants must have a disability/medical condition pursuant to
the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please
visit our website,�www.acgov.org/hrs.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Well-Being

Medical

• HMO & PPO Plans
  Dental

• HMO & PPO Plans
  Vision or Vision Reimbursement
  Share the Savings
  Basic Life Insurance
  Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  Accidental Death and Dismemberment Insurance
  County Allowance Credit
  Flexible Spending Accounts

• Health FSA, Dependent Care and Adoption Assistance
  Short-Term Disability Insurance
  Long-Term Disability Insurance
  Voluntary Benefits

• Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  Employee Assistance Program

For your Financial Future

Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave
Catastrophic Sick Leave
Group Auto/Home Insurance
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1st United Services Credit Union

• Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.

Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add�@jobaps.com, acgov.org�and�Noreply@jobaps.com�as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.
Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box�Noreply@jobaps.com�are routed to an unmonitored mailbox. If you have questions, please go to our website at�https://hrs.alamedacountyca.gov/.��You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.
Ione Bell, Human Resources Analyst
Human Resource Services, County of Alameda
Ione.bell@acgov.org
https://hrs.alamedacountyca.gov/
(510) 272-6456
DISASTER SERVICE WORKER
All Alameda County employees are designated Disaster Service Workers through state and local law.� Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.