Social Services Coordinator

Hopkins Health Services Hopkins , MN 55343

Posted 3 weeks ago

Trust, engagement, competence, respect and passion - these are the values under which North Shore Healthcare operates every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the leading employers and providers of post-acute care in the Midwest and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment and having opportunities to grow in your career, North Shore Healthcare is the Right Choice for you.

Summary of position

Responsible for providing social services to residents. Evaluates residents and identifies need areas and coordinates services with the interdisciplinary team and contacts community resources as needed. Oversees case management services for residents and reviews resident status. May administratively supervise other positions.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Evaluate resident needs for social services

  • Coordinate social services with resident, family members, staff and significant others as applicable

  • Provide social services as specified in the resident care plan and consistent with treatment goals

  • Perform case management or case coordination as needed for residents

  • Contact and coordinate resident utilization of community resources

  • Provide social services to residents in accordance with accepted standards of social work and all applicable federal, state and local laws, regulations and interpretations

  • Provide specialized training to other staff, family members, consultants and other individuals as needed

  • Participate in clinical conferences and in-service programs to share information with the interdisciplinary team

  • Maintain appropriate documentation in a timely and comprehensive manner

  • Keeps abreast of changes in procedures and treatments and makes appropriate recommendations to center leaders

  • Complies with laws and regulations applicable to position and act in accordance with Center's Compliance Program

  • Attends and participates in in-service training, performance improvement ("PI") committees and other meetings as scheduled and directed

Work Environment/Physical Requirements

The responsibilities of this position involve significant physical activities including standing, lifting (up to 50 pounds unassisted), bending, stooping, pushing, pulling and twisting. All employees of nursing homes may be required to provide lifting and transfer assistance to residents. Lifting and/or transferring some residents will require use of a lifting device and /or assistance of other staff.

Required Education and Experience

  • Bachelor Degree in social work or social welfare from an accredited academic institution

  • Excellent written and verbal communication skills

  • Computer proficiency with Microsoft products

Preferred Education and Experience

  • Current state license as a Social Worker preferred

  • Experience in outpatient rehabilitation preferred

  • Experience in a fast-paced environment

  • Post-acute care or health care experience preferred

Skills, Knowledge and Abilities:

  • Ability to adapt policies and procedures relating to the social service department.

  • Strong organizational skills. Demonstrate integrity, imagination and initiative, showing appropriate manner and conduct.

  • Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other center staff.

  • Possess special interest in, and a positive attitude about, working with long-term care residents and the elderly.

  • Ability to read, write, speak, and understand English. Meets all health requirements, as required by law.


We offer a comprehensive benefit packages which includes:

  • Health insurance for full-time employees starting the first of the month following 30 days of employment

  • Dental and vision insurance for full and part-time staff

  • 401(K) Program for full and part-time staff

  • 6 paid holidays plus one floating holiday for full-time staff

  • Company paid life insurance for full-time staff

  • Voluntary life and disability insurance for full-time staff

  • Paid Time Off

Our mission is to establish a culture that reinforces the values necessary to be the premier health services provider and employer in each of the communities we serve. We understand that choosing where you want to go in your career is a big decision. We would like the opportunity to show you that North Shore Healthcare is the Right Choice for you.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Coordinator

Element Fleet Management Corp.

Posted 7 days ago

VIEW JOBS 3/21/2020 12:00:00 AM 2020-06-19T00:00 Element Fleet Management is seeking a Customer Service Coordinator (CSC) to join a dynamic upstart team supporting a rapidly growing fleet program with one of the world's largest last mile delivery clients. As part of the customer experience division, the CSC will be responsible for relaying important client requests to the appropriate internal departments and ensuring timely responses. The customer experience team is focused on building and maintaining positive client relationships, and the CSC's role in streamlining the inbound client requests is key to our success. Though working across departmental lines, this individual will gain strong foundational knowledge of the fleet management industry. This individual will work well in ambiguity and is up for a challenging yet rewarding position with growth opportunity. Duties & Responsibilities: * Executes day-to-day tactical requests and activities, complex or routine, in accordance with client's policies, procedures and priorities. * Applies knowledge of the client and Element's products and services to route client requests to appropriate parties. * Manage exceptions to ensure processes / requests are followed up timely and closed loop manner. * Incumbents apply comprehensive knowledge of the client and Element's products/services in executing activities and requests and resolving issues. * Execute with a sense of urgency and make the clients' interaction with Element easy and consistent. contributes to a client's ability to achieve goals, as well as to Element Fleet's achievement of account retention and growth objectives. Qualifications: * HS diploma or equivalent required. * BS or BA in business or related field strongly preferred. * 1-2 years relevant customer service or client account management experience, preferably in a B2B service environment. * Proficiency in various MS Office software applications, including Excel. * Salesforce/Service Cloud knowledge a plus. * Ability to work independently as well as with a team. * Has a strong sense of personal accountability; does what it takes to get things done. Element Fleet Management is the world's leading global fleet management company, providing world-class financial and management services for commercial fleets. In the process, we help customers reduce costs and improve productivity. Our employees play a critical role in delivering value to customers and ensuring an exceptional customer experience.  Element is an exciting organization, offering many opportunities for you to grow your career! Candidates must be willing to comply with a pre-employment background check. Element Fleet Management is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.  Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744. Element Fleet Management Corp. Hopkins MN

Social Services Coordinator

Hopkins Health Services