Social Services Associate Ketchikan (Pcn 063030)

THE RECRUITMENT PERIOD FOR THIS RECRUITMENT HAS BEEN EXTENDED

This position is open to Alaska Residents only.

Please check our residency definition to determine if you qualify.

What you will be doing:

As a Social Services Associate, you will work closely with families and children, helping to provide services that will enhance families' capacities and to help them realize their potential. This position is clerical support with an emphasis on customer service. In addition, you will be supporting professional staff by providing information for case planning and evaluation, while performing duties that can include providing parenting support during family contact to enable parents to practice parenting skills in a safe environment, accessing electronic databases, and providing necessary referrals for families to other agencies.

Our organization, mission, and culture:

The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.

Everything we do is underpinned by our Core Values.

Benefits of joining our team:

Social Services Associates help support our case workers in a variety of ways. This job can be challenging and stressful at times, but there are few occupations that offer more opportunities to learn new things about families, your communities, and yourself.

We work as a team through collaboration towards common goals to serve positive outcomes for families. We strive for a tight knit group, offering support to one another and contributing to a positive atmosphere. The Office of Children's Services has great potential for career advancement.

The working environment you can expect:

The Office of Children's Services: Ketchikan Field Office is located in the downtown State Office Building across the street from the Ketchikan Police Department.

We are conveniently located near shops, restaurants, as well as the bus line. We Serve the City of Ketchikan along with residents in the Ketchikan Gateway Borough; the combined population is approximately 14,000. Ketchikan is the hub community for lower Southeast Alaska, located in the most southern end of the State of Alaska.

The Ketchikan Office also provides back up to the Craig Field Office which is located on Prince of Wales Island. For information on the Ketchikan community (including schools, hospitals, housing) please review the Alaska Community Profiles.

The work we perform is critical and significantly impacts the communities we serve.  As a result, the Office of Children's Services works on evenings and weekends as well as weekdays, so overtime and on-call work are expectations of our workers.

Who we are looking for:

Below are the knowledge, skills, and experience that demonstrate the skills we are seeking:

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

• Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.

• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Special Note:

• This position requires a valid Alaska driver's license.

• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.

• A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.

• The successful candidate may be required to attend multiple training courses normally located in Anchorage.

To view the general description and example of duties for this position please visit following link: https://www.governmentjobs.com/careers/Alaska/classspecs    One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services.

Special Note:

Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment.At time of interview applicant is requested to submit:

• Submit your college transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts) Please provide them at the time of interview if they are not included with your application.

• Names and phone numbers of three (3) references, (1) one of which must be a past or current supervisor.

Please read the below information carefully. This applies to your application submission.

COVER LETTER:

A cover letter is not required for this position. Your complete application, including supplemental questions that will be used as a writing sample, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

SUPPLEMENTAL QUESTIONS:

For your application to be evaluated you must answer the Supplemental Questions.  Be specific in your answers and tell us how you acquired the relevant experience.

Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

EDUCATION:

To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application.  (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION:

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

 It is your responsibility to provide such evidence when applying.  Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCE:

When using work experience not already documented in your application, please provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met.

Work experience needed to meet the minimum qualifications must be documented in the application.  If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.  A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level.  Ensure your time and any subsequent flex promotion(s) are documented as a separate position.

 This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

RECRUITMENT SCOPE:

This position is open Alaska Residents only. Please be sure to check our residency definition to determine if you qualify.

LEGAL EMPLOYMENT:

The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role of an employer sponsor.

NOTE: The State of Alaska does not provide VISA Employer sponsorships.

MULTIPLE VACANCIES:

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE:

You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

NOTICE:

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.  For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT:

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:

P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE:

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position please contact the hiring manager: Steph Lenahan

Talent Acquisition

(907) 334-2457

stephanie.lenahan@alaska.gov