Social Service Director

The Alden Network Orland Park , IL 60462

Posted 2 weeks ago


Responsible for performing assigned social work duties and responsibilities within the facility. Plan, develop, organize, oversee and run the overall operation of the Social Service Department in accordance with current Alden policies and procedures, federal, state and local standards, guidelines and regulations.


  • Bachelors Degree in the Human Services field (e.g., Social Work, Psychology, Counseling, Sociology, or related field).

  • Have one year of experience in working in the social service/case management realm of the healthcare field.

  • Current knowledge of Federal and State Long-Term Care (LTC) Social Service regulations and/or ability to understand and interpret.

  • Demonstrate skills and ability in working with and understanding the needs of the residents, families, other staff members and personnel from community agencies.

  • Must be able to read, write, and speak the English language in an understandable manner. The ability to produce concise, meaningful, clinical written reports, assessments, documentation and care planning initiatives and articulate the social/psychological needs of the residents.

  • Must possess the ability to make independent decisions when circumstances warrant such action that are in the best interest of the residents, staff and families. Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel and the general public in a professional manor.

  • Must possess leadership ability and a willingness to work harmoniously with other personnel.

  • The ability to accept and utilize professional supervision, consultation and in-service training/educational opportunities.

  • Must demonstrate the ability to handle confidential data with professional discretion.

  • Have experience and qualified marketing skills to effectively express the Alden's Social Services Program to the community, other health professionals, outside professional organizations, senior services, government agencies, and any other provider or professional in the community.

  • Must have the sincere desire to work with a variety of populations that require long-term or short-term care.

  • Possess a knowledge and ability to apply that knowledge to deal effectively with this population

  • Possess the ability to guide and direct staff in therapeutic approaches effective with the dementia and behavioral population, as well as residents with mental health issues, on an-ongoing basis, if applicable.

  • Possess the qualities of empathy, compassion, understanding, enthusiasm, and humor in order to effectively interact with residents, families, and staff.

  • Willingness to be flexible regarding working hours in order to ensure quality of care.

  • Understand and be able to manage emotional needs of yourself and your staff.


  • Must be able to move intermittently throughout the work day.

  • Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.

  • Must function independently, have flexibility, personal integrity and the ability to work effectively with the residents, family members, personnel and support agencies.


  • Be available to welcome new admission residents, provide support and initiate a trusting/therapeutic relationship.

  • Must be able to clearly assess and document residents' identified feelings about LTC placement (short/long-term), emotional, mental, environmental changes or physical limitations verbalized by resident (or family), which includes any observed non-verbal communications.

  • Become knowledgeable of each individual resident's background, cultural, life history, disease and medical care needs in detail to ensure an appropriate person-centered social service plan.

  • Document interaction with and in-between resident and/or family in the assessment, care plan and/or social services notes in support of resident advocacy as required by the State standards of practice.

  • Prepare a plan of care for treatment with the Interdisciplinary Team (IDT) based on the Comprehensive Assessment for each resident. Contribute as an integral member of the IDT on a continual basis and at the Resident Care Plan Conferences. This also involves documenting the social/emotional/mental needs related to the resident's illness/disability, adjustment to placement, cognitive, emotional/mental (mood), psychosocial functioning and the absence/presence of any behaviors (verbal/nonverbal) within the supportive network, and his/her response to the treatment/rehabilitation/need for placement according to each individual residents' case. Based upon these, the SSD will make specific recommendations to assist in the resident's overall care and genuine well-being within the care plan for the best IDT approach.

  • Initiate, facilitate, and/or participate in the written discharge plan which states the resident's specific need to be in the facility or if the resident is expected to be able to function in a more independent setting. The discharge plan should include consultation with other disciplines, the family and of course the resident.

  • Make supportive visits to residents, writing progress notes at least quarterly, earlier when there is a notable change in condition.

Perform other related duties as assigned.

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Social Service Director

The Alden Network