Social Service Director

The Alden Network Naperville , IL 60540

Posted 2 weeks ago


Responsible for performing assigned social work duties and responsibilities within the facility. Plan, develop, organize, oversee and run the overall operation of the Social Service Department in accordance with current Alden policies and procedures, federal, state and local standards, guidelines and regulations.


  • Bachelors Degree in the Human Services field (e.g., Social Work, Psychology, Counseling, Sociology, or related field).

  • Have one year of experience in working in the social service/case management realm of the healthcare field.

  • Current knowledge of Federal and State Long-Term Care (LTC) Social Service regulations and/or ability to understand and interpret.

  • Demonstrate skills and ability in working with and understanding the needs of the residents, families, other staff members and personnel from community agencies.

  • Must be able to read, write, and speak the English language in an understandable manner. The ability to produce concise, meaningful, clinical written reports, assessments, documentation and care planning initiatives and articulate the social/psychological needs of the residents.

  • Must possess the ability to make independent decisions when circumstances warrant such action that are in the best interest of the residents, staff and families. Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel and the general public in a professional manor.

  • Must possess leadership ability and a willingness to work harmoniously with other personnel.

  • The ability to accept and utilize professional supervision, consultation and in-service training/educational opportunities.

  • Must demonstrate the ability to handle confidential data with professional discretion.

  • Have experience and qualified marketing skills to effectively express the Alden's Social Services Program to the community, other health professionals, outside professional organizations, senior services, government agencies, and any other provider or professional in the community.

  • Must have the sincere desire to work with a variety of populations that require long-term or short-term care.

  • Possess a knowledge and ability to apply that knowledge to deal effectively with this population

  • Possess the ability to guide and direct staff in therapeutic approaches effective with the dementia and behavioral population, as well as residents with mental health issues, on an-ongoing basis, if applicable.

  • Possess the qualities of empathy, compassion, understanding, enthusiasm, and humor in order to effectively interact with residents, families, and staff.

  • Willingness to be flexible regarding working hours in order to ensure quality of care.

  • Understand and be able to manage emotional needs of yourself and your staff.


  • Must be able to move intermittently throughout the work day.

  • Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.

  • Must function independently, have flexibility, personal integrity and the ability to work effectively with the residents, family members, personnel and support agencies.


  • Be available to welcome new admission residents, provide support and initiate a trusting/therapeutic relationship.

  • Must be able to clearly assess and document residents' identified feelings about LTC placement (short/long-term), emotional, mental, environmental changes or physical limitations verbalized by resident (or family), which includes any observed non-verbal communications.

  • Become knowledgeable of each individual resident's background, cultural, life history, disease and medical care needs in detail to ensure an appropriate person-centered social service plan.

  • Document interaction with and in-between resident and/or family in the assessment, care plan and/or social services notes in support of resident advocacy as required by the State standards of practice.

  • Prepare a plan of care for treatment with the Interdisciplinary Team (IDT) based on the Comprehensive Assessment for each resident. Contribute as an integral member of the IDT on a continual basis and at the Resident Care Plan Conferences. This also involves documenting the social/emotional/mental needs related to the resident's illness/disability, adjustment to placement, cognitive, emotional/mental (mood), psychosocial functioning and the absence/presence of any behaviors (verbal/nonverbal) within the supportive network, and his/her response to the treatment/rehabilitation/need for placement according to each individual residents' case. Based upon these, the SSD will make specific recommendations to assist in the resident's overall care and genuine well-being within the care plan for the best IDT approach.

  • Initiate, facilitate, and/or participate in the written discharge plan which states the resident's specific need to be in the facility or if the resident is expected to be able to function in a more independent setting. The discharge plan should include consultation with other disciplines, the family and of course the resident.

  • Make supportive visits to residents, writing progress notes at least quarterly, earlier when there is a notable change in condition.

Perform other related duties as assigned.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Service Specialist Full Time

ATI Physical Therapy

Posted 3 days ago

VIEW JOBS 4/19/2019 12:00:00 AM 2019-07-18T00:00 Job Description Patient Service Specialist What's the role? ATI Front Office Operations Department is dedicated to delivering a five-star customer experience to the patients of ATI. As a Patient Service Specialist, you are the first connection for our patients and the first smiling face they see upon entering an ATI clinic. You will enthusiastically greet patients by phone and in person, accommodate their needs and be responsible for clinical administrative functions--patient intake, registration and scheduling to ensure our patient and insurance billing is accurate and timely. You are a team player leading the charge with exceptional customer service skills, a passion for patient care and a strong ability to learn new software. In our new markets and smaller clinics our Patient Service Specialist also assists the clinicians in their day to day work. By providing this necessary support, the clinicians can maximize their time and exposure to all patients. In these situations you will also be working to maintain overall cleanliness of the clinic and ensuring equipment is in working order. As an integral part of the patient care team, you will be asked to think quickly on your feet to ensure that patients are comfortable during their therapy sessions while connecting with them to provide a customer service experience like no other. The secret to success at ATI is to exceed customer expectations by providing the highest quality of care in a friendly and encouraging environment and you are on the front lines of delivery. Our core values of quality of care, teamwork, communication and the friendly factor show in your attitude and day to day interaction with everyone you meet. Your Purpose at ATI: To be that memorable moment--partnering with the teams both in the clinic and corporate to ensure that every patient receives the care and attention that they will rave about to their friends and families. This is accomplished by emotionally investing and engaging with patients as well as teammates to understand and meet their needs. Our patients want to feel better physically, have a clinic that can accommodate their schedule, be assured that we can get all necessary authorizations and that we can load their information accurately in our billing system to ensure clean and accurate insurance claims and patient statements. The plus side of receiving treatment in an ATI clinic is that they can also expect to enjoy coming to therapy because of our friendly and encouraging environment. What's cool about this job? You will be part of a strong internal team focused on taking care of our patients including the following: * Your days will be busy as a champion of ATI's culture and values, working alongside all members of the clinic team to make a positive difference in patients' lives with each and every interaction while working in a friendly and encouraging environment. * This is the opportunity to join the best and fastest growing Physical Therapy Company in the world while learning great skills that will help your personal and professional growth. * You will receive excellent development from your on-site Clinic Director and as well as an off-site Office Manager as you receive the training and support needed to master the Patient Service Specialist role. * Have true fun and partnership by participating in patient graduation celebrations, local charity days, dress up days and showing your ATI spirit to the patients, team and community. What you need to be successful: * Excellent customer service skills with the ability to multitask and set multiple priorities while providing an exceptional experience for anyone that enters the clinic. * The ability to communicate effectively and professionally with everyone you interact with from patient to teammate to clinical leadership. * Demonstrate enthusiasm, compassion and the friendly factor to make the day of our patients. * Excellent telephone rapport building skills as well as strong computer skills to effectively assist our patients. * Ability to work closely with all clinic staff to improve work relationships, build morale, increase productivity and create a world-class clinical team. * Ability to stand, stoop, and move throughout the clinic for your entire assigned shift. * The mindset and determination to emotionally invest and crush all of your work goals. * All staff must be age 18 or over to be eligible for employment. Preference given to candidates with previous medical office experience. ATI is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, sexual orientation or any other lawfully protected status. Minorities, women, disabled persons, and veterans are encouraged to apply. It is the policy of ATI, as an equal opportunity employer, to attract and retain the best qualified individuals available, without regard to race/ethnicity, color, religion, national origin, gender, sexual orientation, age, disability or veteran status. Other details * Job Family Front Office * Pay Type Hourly ATI Physical Therapy Naperville IL

Social Service Director

The Alden Network