Social Response Intern (Pt)

Purple Lehi , UT 84043

Posted 2 weeks ago

PURPLE

Purple exists to meaningfully improve lives through true innovation that evolves comfort from end to end. Our colorful company culture, award-winning marketing, unique (and extremely comfortable) technology, and incredible team make for a workplace you'll be proud to be a part of. Purple is recognized as one of the fastest-growing and most disruptive companies in the comfort industry. We're looking for amazing, motivated people who will help us improve lives and invent a better way for Purple. Come along for the ride!

Position Summary

Part-time, no benefits; Nights and weekends: 20 hrs/week

Purple is seeking a digitally savvy Social Response Intern to join our growing team. The Social Response Intern is responsible for responding to brand questions, engaging customers online and managing feedback. This position entails social listening, brand advocacy and customer service.

The right person for the Social Response Intern position will understand the importance of a positive online reputation and will work tirelessly to ensure our customers have the best experience possible. They'll be a fantastic writer and social media savvy. They will also be willing to go above and beyond their job description to make sure goals are met and won't be afraid to take charge of projects.

The Social Response Intern reports to the Community Manager who trains the team on Purple's unique voice and products, monitors responses for social listening and organizes schedules. This position is a perfect stepping-stone for those who are familiar with social media platforms or those who want to learn more about social media and social listening.

Responsibilities:

  • Responds to customer comments in a lively, cheerful way

  • Communicates well in writing

  • Computer savvy with the ability to type an average or above average speed

  • Brainstorms resources to be developed to reduce concerns or aid customer service and communication teams

  • Assists the marketing team with gathering research and/or customer feedback

  • Assists with marketing initiatives, such as new product launches, customer promotions and brand advocacy programs

  • Focuses, manages and reports during crises

Requirements:

  • HS diploma with at least 1 year of experience working in a customer service role

  • Customer service oriented with a focus on positivity and helpfulness

  • Ability to work under pressure and handle differing personalities

  • Familiar with customer response software programs such as Sprout Social and Agorapulse

  • Quick learner with the ability to adapt to processes efficiently

  • Ability to make relationships cross-departmentally

  • Capacity to work independently in solving problems

WHY WORK AT PURPLE?

  • Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.

  • Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.

  • Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.

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Social Response Intern (Pt)

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