Social Media Manager

SRW Chicago , IL 60661

Posted 2 weeks ago

Ragtag bunch of hooligans seeks a Social Media Manager who lives and breathes social media, and loves connecting with natural foodies.

About the job:

Our rapidly expanding client roster of health, wellness and better-for-you brands needs a skilled Social Media Manager who has demonstrated experience in navigating social content calendars, scheduling paid posts, deriving insights, and managing smart and swift replies to in-feed comments, story tags, direct messages and ad comments.

This social media guru knows the nuances of platforms like Instagram, Facebook and TikTok, and proactively stays up to speed on platform trends, capabilities and emerging channels. They work collaboratively with our paid media, strategy, public relations, creative and production teams to follow best practices for distributing and monitoring social content and provide insights from their observations to help our team optimize content along the way.


About You:

  • You are a self-starter and skilled multi-tasker, with a hallmark of responsibility
  • You are buttoned up, organized, and know how to get things done
  • You are a creative thinker and proactive problem solver
  • You thrive in a fast-paced environment and can adapt quickly when plans or timelines change
  • You manage up and ask questions to ensure your work is successful
  • You have strong writing and editing skills with a keen attention to detail for catching and correcting typos or grammatical errors


  • Lead day-to-day and scheduled posting of all in-feed creative for our clients across multiple platforms
  • Manage implementation of content calendars by posting and boosting all content, per completed calendar from account and strategy teams
  • Perform proactive outreach and problem solving to ensure maximum team success (sending a reminder for missing content, asking for audience clarity, etc).
  • Provide a swift response to consumer engagements for a variety of brands (using brand voice and within 24 hours or less) via in-feed comments, ad comments, direct messages and story tags
  • Escalate and flag important comments, trends, or requests from communities to internal account leads and clients
  • Curate Instagram stories by sharing mentions and tags from top users
  • Consistently identify top influencers, competitors, and trends in our clients' industries, and who are already interacting and talking about our brands
  • Perform influencer outreach and transmit information on shipping and products needed in an organized and easy-to-implement manner
  • Manage social listening across each client; keep track of comments and sentiment to relay insights and recommendations to the internal team
  • Lead the development of client-specific Response Books in partnership with strategy and copywriting leads (includes brand voice guidance, FAQs, how to respond to positive and negative comments/sentiment, etc.)
  • Stay up to speed on industry trends, social media platforms, competitive landscape and pop culture, and share recommendations for SRW social listening and management tools

Additional Qualifications:

  • A degree in communications, journalism or marketing related fields
  • Minimum of 2+ years agency or in-house experience working in a combination of earned media and paid media advertising
  • Must have a strong knowledge of Facebook and Instagram platforms; hands-on experience in the ad platforms is preferred
  • B2C social media experience (specifically CPG or food) is a plus
  • Some weekend work required for managing and responding to comments across client social channels
  • Ability to frequently and successfully switch between clients, projects and appropriate brand voice
  • Familiarity with Sprout Social, Later, and other social scheduling platforms is a plus, but not mandatory
  • If you dont meet 100% of the qualifications outlined above, tell us why youd be a great fit for this role in your cover letter!


About SRW:

A ragtag bunch of hooligans who just might be onto something, we quit agency life to help a broad range of clients do the same. We specialize in building and growing communities through content - specializing in the healthy food industry. We create and deliver these campaigns from concept to distribution, and earn consumer and media attention for our clients by creating useful experiences for their specific audiences.

Our culture doesnt come from a book, its intrinsic to who we are. We believe people are more than one thing and we abhor the phrase thats not my job. We are compassionate and fun to work with. We are adaptable. We ask (lots of) questions and listen to the answers. We do good work with and for good people. We work hard and have fun.

SRW offers equal opportunities for employment and advancement to all applicants and employees. Employment decisions are based on the principles of equal opportunity, individual qualifications, and merit. We believe the best creative ideas and results come from diverse perspectives that share a purpose. Why? Because, it reflects our values and makes good business sense. And we care: about each other, the work, and the world around us.

Learn more about us at

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Social Media Manager

Wipfli LLP

Posted 4 weeks ago

VIEW JOBS 5/19/2021 12:00:00 AM 2021-08-17T00:00 At Wipfli, people count Our people are core to everything we do - the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. And we seek feedback openly, from all. People matter here and they feel it. And we value curiosity. Curious is more than a personality trait. It's a way of thinking. Of learning. Of working. There's purpose in this wonder. It makes us better. It makes us Wipfli. If you want to be in an environment where you can make a difference - and make a professional home - Wipfli is the place for you. Check out our Glassdoor Reviews to hear what people are saying about employment at Wipfli! Do you eat, sleep and breathe social media? We are seeking a social media manager to build a best-in-class social media strategy to grow channel engagement, brand equity and ROI for our firm. We are looking for someone who loves data and can identify and measure social media key performance indicators. The right social media manager for Wipfli would be proactive and innovative in developing strategies to drive business results - and be comfortable communicating those strategies to diverse groups inside our firm. While we want someone who lives in social, we also need a big picture thinker that understands our entire multi-channel marketing strategy and can align social with our business goals. If you are someone who shapes, not follows, social media trends, check out the qualifications below and apply. You could be the person we need to join our award-winning, growing marketing team. Responsibilities: * Develop and execute the firm's social media strategy across all channels. Collaborating with marketing leadership, develop a strategy that blends firmwide initiatives while maintaining social media presence for all business divisions. * Set, measure and regularly report on key social media KPIs, including follower growth, engagement, amplification and leads. * Advance the firm's community management plan to monitor, listen and engage with our social communities in real time. * Accountable for maintaining brand consistency, presence and reputation on social media. * Collaborate with cross-functional marketing team members to understand and ensure alignment with overall brand and content strategy as well as strategies by industry, service and geography. * Develop social listening strategy to measure brand value, research competitor landscape and identify industry trends. * Apply forward thinking mindset, proactively exploring and identify new social channels, platforms and tools for the firm to leverage. * Accountable for following social media budget. Ensure maximization of ROI across target platforms. Drive strategy for growing engagement and leads for paid social media campaigns. * Grow strong, trusting relationships between our marketing team and agency partners, providing insight and support during strategy, ideation and execution. * Develop relationships and engagement strategy with key industry thought leaders and influencers on social media. * Provide education, training and tools to grow associate engagement and influence on social media. Develop and execute social media employee advocacy strategy. * Ability to train and direct marketing staff on social media execution. Ensure Social media optimization of all content. * Consult with our talent & culture team on effective strategies for recruiting on social media. Qualification: * Bachelor's degree in marketing, communications, digital media or equivalent * 5+ years of job-related experience * Experience with social media management platforms (Sprout Social preferred) * Experience developing, executing and reporting on paid social media campaigns * Ability to think creatively and present new digital content ideas * Excels in communication and teamwork skills * Can translate firm and division strategy into measurable steps and projects * Agency experience or managing multiple brands would be a plus Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristics protected by federal, state, or local laws. Wipfli LLP Chicago IL

Social Media Manager