Social Media Manager

Job Description

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here's why you will love it here:

• Recognition Programs and Rewards

• Excellent health care options, including medical, dental, and vision

• A people-first culture

• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.

• Perks at work: Employee Pricing platform

• Employee Assistance Program that supports your physical and mental well-being.

• Paid Vacation Time and Paid Sick Days

• 401(k) program with company match

• Tuition reimbursement programs

• Numerous learning and advancement opportunities

• And more!

What Will I be Doing?

The Manager Social Media for HGV operates a social media center of excellence that is responsible for all facets of social media including, but not limited to, customer management, content creation, influencer management, employee advocacy, executive communications and reporting.

The Social Media Manager reports to the Sr. Director Social Media and leads a team of specialist as they support the global strategy for a leading brand in the hospitality industry.

You are responsible for driving company success through performing the following tasks to the highest standards:

We're looking for a seasoned social media manager who demonstrates strong communication and leadership skills with experience in the following areas:

• Proven track record of sound decision making during social media crisis

• Building efficient compliance and governance protocols

• Strong communication skills, written and oral, with c-suite level exposure

• Social Media copy writing experience for both brands and executives

• Successful leadership of customer engagement programs that collaborate with multiple departments for case resolution

• Thriving global employee advocacy programs

Responsibilities:

• Supervise the community engagement program, aiming to maintain the same high-standard of service Hilton is known for

• Expand existing employee advocacy programs to improve its potential

• Responsible for programs such as social media compliance and governance for our global organization

• Represent social media in the crisis management committee

• Enhance existing processes to continuously find efficiencies and improve performance

• Stay ahead of upcoming platforms and channel functionality to make informed recommendations for our brand's approach

• Other duties as assigned

This role will be mostly work-from-home, but will be required to be available in the Orlando area for in-person events and office days.

Qualifications

What Are We Looking For:

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• 5-7 years related experience

• 4+ years managerial experience

• Excellent knowledge of MS Office Suite

• Experience with SM management tools such as Sprinklr.

• Experience running SM CoE for a global organization.

• Flexible schedule.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.