Social Media Manager

Job Description

As an experienced Social Media Manager, you will operate a social media center of excellence that is accountable for all facets of social media including, but not limited to customer management, content creation, influencer management, employee advocacy, executive communications, and reporting for a global organization. While reporting to the Sr. Social Media Director you will lead a team of specialists who support the global strategy. At Hilton Grand Vacations, you will join a team that encourages and motivates you toward achieving your goals.

What You'll Do:

• Supervise the community engagement program, aspiring to maintain the same high standard of service
• Successful leadership of customer engagement programs that collaborate with multiple departments for case resolution
• Expand existing employee advocacy programs to improve its potential
• Build efficient compliance and governance protocols
• Represent social media in crisis management
• Enhance existing processes to find efficiencies and improve performance continuously
• Stay up-to-date with current and upcoming technologies, trends, design tools, and applications in social media to make informed recommendations for our brand's approach
• Be a strong communicator both written and oral, with c-suite level exposure
• Other duties as assigned

Qualifications

What Are We Looking For:

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

• 5-7 years of related experience in marketing management
• 4+ years of strong managerial and leadership experience
• Proven track record and work experience as a Social Media Manager for a global corporation of over 15,000 team members
• Sound decision-making during social media crisis management
• Social Media copywriting experience for both brands and executives
• Analytical and multitasking skills
• Excellent knowledge of MS Office Suite
• Experience with SM management tools such as Sprinklr.
• Experience running SM CoE for a global organization.
• This role offers flexibility with remote work options, though you'll need to be available in the Central Florida area for in-person events and office days.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.