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Social Media Content Anlayst

Expired Job

Cognizant Technology Solutions Tampa , FL 33602

Posted 6 months ago


o Become and remain knowledgeable about Leadingsocial media products and community standards

o Assist our community and help resolve inquiriesempathetically, accurately and on time

o Make well balanced decisions and personallydriven to be an effective advocate for our community

o Strong interpersonal skills, verbal and writtencommunication skills and most importantly empathy

o Display a strong bias to doing what's right forour community in supporting leading social media objectives

o Investigate and resolve issues that are reportedon social media such as requests for account support and reports of potentiallyabusive content

o Respond to user inquiries with high quality,speed, empathy and accuracy

o Use market specific knowledge, signals andinsights to spot and scope scalable solutions to improve the support of ourcommunity of users

o Gather, analyze and utilize relevant data todevelop ways to improve the overall user experience on the site

o Enforce social media terms of use by carefullymonitoring reports of abuse on the site

o Review the reported content within agreedturnaround times and standards of quality

o Identify inefficiencies in workflows and suggestsolutions

o Recognize trends and patterns, and escalateissues outside the company policy

Min. requirements:

o Language requirements:

English Proficiency (Written and Verbal)

o Reasoning/analytical capabilities:

Ability of reason and analytical skills indiverse situations

o Education:

Degree of secondary education/college desirable

o Experience:
1 year of process services and client supportrequired
1 + years of Social Media monitoring experiencepreferred

High affinity and cultural awareness ofpolitical/social situation regarding the relevant market/region that will besupported by each 'rep' which is critical to be aware of thecultural/regional differences for nuanced policy decisions to be applied inaccordance abuse standard policies and training materials


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Social Media Content Anlayst

Expired Job

Cognizant Technology Solutions