Social Media Community Manager

Mitek Systems San Diego , CA 92140

Posted 3 months ago

We're Mitek, the worldwide industry leader for mobile deposit and identity verification software solutions. If you've ever deposited a check or verified your identity using your phone, chances are you've used our technology! Our Mobile Deposit and Mobile Verify products, built on our proprietary MiSnap mobile-capture SDK, are embedded into the apps of more than 6,500 organizations globally.


Mitek is currently looking for a masterful social media marketer to join our Global Marketing team in our San Diego, CA headquarters. As our Social Media Community Manager, you'll take part in building an impactful approach to all things social. You'll play an integral role in driving the development and growth of our earned social media reach and create the roadmap forward in building a community with engaging content and creative new tactics. If you are ready to own an enterprise-level B2B social media strategy for high-growth digital products, this could be the role for you.

What You'll Do

  • Curate, originate and produce purposeful social media content, ensuring a cohesive and consistent narrative and voice across all Mitek's social platforms globally in support of brand and business goals

  • Execute the day-to-day production of bold dynamic visual content, writing and editing all social copy, adjusting tone of voice for each specific platform including LinkedIn, Twitter, Instagram, SlideShare, etc.

  • Develop and manage a strategically aligned social editorial calendar that will effectively cultivate community growth, brand and engagement

  • Be active in listening, monitoring and interacting across channels to make clear recommendations to maximize our community building efforts

  • Build and cultivate our identity innovator community recruiting new innovators, facilitating conversations, and develop content to contribute to across channels within the community

  • Responsible for reporting, analysis of KPIs and developing actionable recommendations based on audience profiles and competitive analysis to optimize content and social strategy

  • Monitor trending topics, hashtags to insert into conversation

  • Internal enablement for what's new and shareable for our cross-functional teams

What You'll Bring

  • 5+ years experience in social platform management, community growth management, and social media analytics for B2B technology

  • Demonstrated experience applying best practices in B2B social media management across all social media platforms, including LinkedIn, YouTube, Twitter, Instagram, SlideShare, and Facebook.

  • Demonstrated process-driven project management skills taking ownership in driving results

  • Imaginative thinking that can look beyond traditional community programs and enter niche arenas based on a targeted audience that will promote engagement with the Mitek brand

About Mitek

Mitek - (NASDAQ: MITK) - is a global cloud-technology, artificial intelligence and machine learning leader in mobile capture and identity verification software solutions. Mitek's identity verification allows an enterprise to verify a user's identity during a mobile transaction, enabling financial institutions, payments companies and other businesses operating in highly regulated markets to transact business safely while increasing revenue from the mobile channel. Mitek also reduces the friction in the mobile users' experience with advanced data prefill. These innovative mobile solutions are embedded into the apps of more than 6,500 organizations globally and used by tens of millions of consumers for mobile check deposit, new account opening, insurance quoting, and more.

We have a track record of breakthrough achievements that have helped transform mobile banking and the identity verification markets. We are a NASDAQ-listed company and have grown globally at 30% annually for 5+ years. Mitek is headquartered in San Diego, California, with global offices in New York, London, Barcelona, Amsterdam, Paris, and Saint Petersburg.

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Social Media Community Manager

Mitek Systems