Social Media Community Manager

Lambda School San Francisco , CA 94118

Posted 1 month ago

Lambda School is a combination of a school and an investment fund. Lambda School's mission is to find untapped or underutilized talent, and to train that talent for the most in-demand jobs in the world. Lambda School is pioneering a new model of higher education in which the school invests in the students, instead of the other way around.

Lambda has just successfully completed its Series B fund raising round with premier tier venture investors. We are operating in 40+ states across the US today and eyeing international expansion opportunities.

Lambda School is a combination of a school and an investment fund. Lambda School's mission is to find untapped or underutilized talent, and to train that talent for the most in-demand jobs in the world. Lambda School is pioneering a new model of higher education in which the school invests in the students, instead of the other way around.

Lambda has just successfully completed its Series B fund raising round with premier tier venture investors. We are operating in 40+ states across the US today and eyeing international expansion opportunities.

We're looking for someone to join the growth team at Lambda School to engage and support our growing social media presence. In this role you'll be instrumental in driving conversations and enabling a great experience for students, alumni, hiring partners and the community at large. You will be focused on contributing and executing a robust response strategy across key social media channels including Facebook, Twitter, Instagram, LinkedIn, Blogs etc. You will be partnering with various internal teams and external partners to lead Lambda School's community moderation and community engagement across social. You will help generate the right support content for our social channels and recommend ways to improve the student support numbers further.

You have a strategic mindset but manage tactical executions well. You're a self-starter and have a solution-oriented approach towards challenges. You are open to experimentation, consider creative solutions, and use data to drive your decisions. You understand that there are always new opportunities for improvement and ways to elevate our standards, and most of all, you support Lambda School's mission.

What You'll Do:

  • Help define the community response and moderation strategy for Lambda School social media channels

  • Develop and execute support responses across social channels and DMs

  • Help collaborate and manage external vendors and/or agency-partner

  • Analyze Lambda School's response performance and recommend ways to improve the numbers further

  • Generate daily/weekly social listening reports

  • Understand community and social channel needs and develop feedback loops to drive program improvements

  • Communicate and collaborate internally and externally to develop support content

  • Maintain a repository of responses for our social channels

What You'll Need:

  • 3 years of experience in social media strategy, content and/or community management and moderation

  • Excellent written and verbal communication skills; comfortable and compelling in public speaking situations (you might be meeting students via Zoom video chat and, to a lesser extent, in person)

  • Good at coordination with internal and external team partners and getting things done

  • Have a fair understanding of core social media metrics and KPIs

  • Competence and empathy in working with diverse groups of individuals

  • Positive energy that you bring to all meetings with students and staff

Bonus If You:

  • Live your life on Twitter

  • Have prior early stage start up experience

  • Have used popular content management systems in the past

The position is a full-time, salaried, San Francisco based and/or remote role with medical benefits.

At Lambda School, we're looking to hire people with grit and integrity. Please apply even if your experience and interests aren't an exact match with what we've laid out in this job description. We're building something different at Lambda. If that sounds interesting, we want to hear from you.

Lambda School is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


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Social Media Community Manager

Lambda School