The on-site auditor team assists project managers in driving performance on projects with confidential social media clients. This includes providing support with tasks that focus on improving data quality, individual rater quality, identifying trends, and escalating market-specific issues to project managers. Daily work takes place in an internal tool for which training is provided. Candidates selected for an interview will be given a task simulation to better understand the daily work.
Demonstrated flexibility, agility, and adaptability to constant changing program needs are essential in this role. The auditor position requires 20 hours per week and is based in Appen's Kirkland office; work cannot be completed remotely.
MUST BE COMMUTABLE TO APPEN'S KIRKLAND, WA OFFICE-DAILY
Goals and Purpose of the In-Office Auditor position:
Complete daily auditing of project ratings within an internal tool
Support project managers and other stakeholders by reviewing the assigned labels to social media data
Improve efficiencies for the management of program quality across markets
Promote collaboration amongst other auditors to support a consistent interpretation of the guidelines
Focus should always be on improving project rating quality
Monitor rater quality and guideline compliance through individual task reviews
Identify and escalate data trends according to guidelines provided by Appen
Explain the guidelines and reasoning behind labeling to raters, PMs, etc.
Update documents including guidelines and FAQs in different platforms
Act as the subject matter expert and resource for annotation questions
Assist in creating or compiling examples for roster training sets or documents
Attend meetings as scheduled
Familiarity and regular use of social media platforms
Currently residing in the greater Seattle area
1-2 years' experience as a translator, data annotator, judge, rater, or similar field.
Demonstrated organizational and time management skills and attention to detail
Excellent written and verbal communication skills with particular emphasis on ability to provide effective coaching and feedback as needed
Desirable but not required: Native, or near native fluency in second language (Dutch, French, Spanish, German, Etc.)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.