Social Impact Business Process Analyst

Overview:

The Social Impact Business Analyst plays a vital role in supporting Social Impact customers globally with a focus on North America. Social Impact Business Analyst acts as a shared service role providing technical expertise across our donation process with customers and programs to help all Social Impact customers use NetSuite. This role has a wide range of work required across teams and programs to help our Social Impact customers use NetSuite to meet their mission.

The ideal candidate for this role is a self-guided, quick learning, technically adept, highly motivated, nonprofit orientated individual who has a strong desire to be part of a close-knit team. They will have the ability to represent and advocate the programs of Social Impact: Suite Donation, Suite Pro Bono and Suite Capacity programs.

Primary Responsibilities:

• Collaborate with donation team to ensure technical capacity and fit of nonprofit prospects

• Work with Pro Bono team to review projects customers request and support NetSuite staff doing pro bono

• Provide nonprofit and technical expertise at customer engagements including office hours, buildathons and hackathons

• Prepare and deliver content at customer training engagements including virtual workshops (webinars)

• Provide enablement and create needed resources for Social Impact teams

• Act as nonprofit and technical expert across Social Impact and other NetSuite teams as needed

• Meet with our new donation customers to train them on using NetSuite during their first year

• Help manage and support data and reporting needs across Social Impact

Qualifications:

• Prefer 3+ years of nonprofit technology experience

• Accounting or finance experience, preferably nonprofit

• BS degree or equivalent experience to functional area

• Strong technical capability with ability to enable others

• Software administrator or developer experience a plus

• Strong customer service orientation

About the Social Impact Team:

The mission of the Social Impact Team is to help nonprofits under $5 million achieve their business vision with NetSuite technology. Oracle NetSuite Social Impact supports the acquisition and success of charities and social enterprises under $5 million across the globe with software donation, pro bono programs and Hackathons.

Career Level - IC3