Social Enterprises Program Manager

Project H.O.M.E. Philadelphia , PA 19107

Posted 2 months ago


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary:The Social Enterprises Program Manager is responsible for a portfolio of small businesses that provide work and training opportunities for people who have experienced homelessness. Employees are residents of Project HOME's permanent housing or safe havens. The Director ensures that jobs are meaningful, leading to professional growth and support health and well-being for the employee. The Program Manager also has bottom line financial responsibility for each business while sustaining an environment across enterprises that encourages and supports working, recovery and empowerment. This position is supported by the experience and commitment of an extraordinary internal team of direct service workers, in addition to an extended network of internal and external stakeholders.

Essential Duties and Responsibilities

  • Responsible for the success of HOME Spun Boutique (HSB), an on-line bookstore, HOME made gifts and the Restroom Attendant Program, including the design and execution of marketing, media and distribution.

o Ensures high quality of services in all enterprises and maintains high standards for working environment;

o Coordinates and reviews employment goal setting for residents and ensures ongoing progress;

o Creates, monitors and evaluates strategic plans, budgets and outcomes for all four social enterprises

o Monitors, analyzes and reports monthly the financial performance of all four enterprises.

  • Directly supervises the Supportive Employment Supervisor, Social Enterprises Senior Associate, Resident Associate and Bookstore Embedded Lead/Supervisor;

o Ensures evidenced-based job training practices appropriate for people who have histories of homelessness, addiction and/or mental health conditions;

o Maintains and improves systems to cost effectively track and monitor sales and inventory, including controls to ensure proper revenue allocation to the department. Maintains adequate financial controls and accurate records of all program expenses and income;

o Identifies staff development training needs for new and ongoing activities;

  • Manages all operational aspects of the bookstore to ensure high quality of delivery to customers AND high-quality employment experience for residents in the program;

o Maintains a steady increase in the inventory available online through managing the sorting, scanning and entering processes and through management of the Indaba database to regularly update the database and clear dead inventory.

o Carefully monitor performance statistics on Amazon Marketplace to maintain the partnership agreement and deliver high quality customer service;

o Monitor daily the work in the bookstore to avoid any costly mistakes;

  • Drives marketing for increased sales and in-kind donations through regular writing and scheduling of content for PH newsletter, SE Newsletter, PH Blog, PH Website, Instagram and Facebook;

  • Drives in kind book donations through regular outreach to donors and coordination with same;

  • Manages all aspects of our gift line, HOME made goods, including:

o Regular releases of candles and other products;

o Labels and design elements for all products;

o Relationships with outside partners in the gift industry;

o Large purchasers, vendors, retail partners and institutional customers;

o Quality Assurance for manufactured products;

o Artwork sourced through contests and collaboration with Project HOME art programs;

o Product photography and Shopify listings.

  • Maintains relationships Philadelphia Free Library and other key partners and donors;

  • Represents Project HOME Social Enterprises at events to raise awareness, drive donations and sales;

  • Budget management of Social Enterprise budgets including timely approval of timecards, invoices and deposits;

o Reconcile budgets to financial records kept by the finance department;

o Compile and maintain revenue records for each business;

o Maintain relationships with internal departments for sales and other collaborations;

  • Other duties as assigned;

Minimum Qualifications

  • Three + years supervisory experience, that includes setting and achieving operating /financial goals.

  • Three + years of operating experience managing a for-profit business unit or social enterprise. Comfortable with financial oversight, can develop and manage budgets;

  • High level of computer ability including database management.

  • Mastery of Microsoft office, especially use of excel tables;

  • Knowledge of person-centered approaches to supervision; Knowledge of mental health issues, substance use and recovery, homelessness, unemployment and underemployment;

  • Persistent and resourceful. Able to solve problems in a complex and fast-moving environment;

  • Excellent organization skills and attention to detail.

Preferred qualifications

  • Previous product development or business operations experience, such as supply chain, retail;

  • Indaba online retail management software;

  • Shopify online selling portal;

  • Program design and evaluation experience.

Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.

The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization. Join us! Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Salary

Apply Now

  • Philadelphia, PA, USA
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Social Enterprises Program Manager

Project H.O.M.E.