SOC Operator - Full Time

Security Industry Specialists Charlotte , NC 28201

Posted 4 months ago

Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and through an uncompromising commitment to hiring, retaining and rewarding the best talent available.

General Statement of Job

The Security Operations Center (SOC) Operator is responsible for providing primary and secondary security service support in the area of construction access control and alarm monitoring, emergency monitoring and routine dispatching of security personnel. The SOC Operator uses a variety of tools that range from enterprise access control and alarm monitoring systems to various business intelligence sources, open source media, Internet, and in-house tools to detect, analyze, and alert personnel regarding any adverse conditions that may affect the client, it?s employees, facilities and properties worldwide. These may range from extreme weather conditions, political instability, crime, terror, to technical failures. The SOC Operator reports directly to the Security Shift Supervisor.

Specific Duties and Responsibilities

Essential Job Functions

  • Dispatch and coordinate response to security incidents that occur on client premises or events, using the appropriate communication methodology, including but not limited to, radio, telephone, satellite phone, email, text message, video, third-party relay, and/or pager; Response may be to medical emergencies, burglary, fire, duress alarms, travel emergencies and other events or needs

  • Liaison with client project managers and other key players to obtain updates and share pass down communications pertinent to access control management to field staff.

  • Manage and track the authorization and access levels of the client?s contract and vendor employees

  • At client's direction, may provide liaison with law enforcement, fire department, or industrial and civil emergency response organizations related to emergencies on client property

  • Receive, evaluate and disseminate incoming information and reports from client Security personnel, Security Specialists in the field, contractors, suppliers, reporting parties, and local agencies

  • Communicate out-of-the-ordinary or abnormal conditions to client Security personnel, client management, client employees, client's Facilities organization, client's Environmental Health and Safety organization, repair companies, and Security Specialists in the field

  • Operate and monitor computer workstations, alarm monitoring and access control system (CCURE) and Closed Circuit Television; administer and maintain process control systems and databases used within the control center

  • Monitor and maintain the help tickets system related to system or warranty building items and escalate all items pertaining to critical facility spaces to the client

  • Assist in coordination of service requests for after hour call transfers, access, additional security officer deployment or re-posting as requested

  • Detect, classify, record and investigate incidents (re: events, activities, incoming information or intelligence) via research of access control and video review as directed by the client or SIS management

  • Conduct monthly camera and door audits and remote unlock requirements

  • Scan local news and support intelligence analysts by performing basic open source (internet) searches

Additional Job Functions

  • Perform other related duties as needed

Minimum Qualifications and Requirements

  • High School diploma or GED required; Bachelor?s degree preferred (Business/Political Science/ International Relations)

  • Minimum 2 years of experience working in a corporate GSOC, dispatch or call center environment; OR equivalent years of experience in a similar role in Law Enforcement or Military

  • Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted

  • Site specific training will need to be completed within the first thirty days unless otherwise stated based on client or assignment of position

  • Uniform attire and grooming standards must be maintained at all times while in uniform

  • Must possess strong customer service skills and have the ability to communicate with all levels of management

  • Must have excellent written and verbal communication skills

  • Must be a strong team player with business maturity, enthusiasm and a positive attitude

  • Must have exceptional computer skills

  • Ability to multi-task in a fast paced and demanding work environment

  • Comfortable with high-tech work environment, and constant learning of new tools and innovations

  • Flexibility to work all shifts, and willingness to assist the team with overtime when needed

  • Good working knowledge of Microsoft Office tools and enterprise access control and alarm monitoring systems; previous experience with C CURE 9000 highly preferred

  • Self-motivated, curious, knowledgeable about news and current events

What we can offer:

  • Competitive hourly pay rate

  • Health, Dental and Vision benefits, plus access to dependent coverage and a variety of other benefits

  • Eligibility to contribute to a 401k Plan after the first year of employment

  • Paid Time Off (PTO)

  • A dynamic and challenging work environment

Security Industry Specialists, Inc. (NC)

Private Protective Services Company #BPN 006718P8

Private Investigator #4474

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SOC Operator - Full Time

Security Industry Specialists